Junior) Customer Success Manager (All Genders) Milano

Junior) Customer Success Manager (All Genders)
Milano
Lombardia, Milano

Are you ready to embark on an exciting journey with us?

We live #own(y)our growth and foster an environment where innovation and personal development go hand in hand.

As a **(Junior)** **Customer Success Manager (all genders)** you are an essential part of an experienced team that is responsible for accompanying exciting projects and getting our product onto the parking lots.

**Your new role

With your expertise in stakeholder management and implementation, you will strengthen our position as a market leader while achieving new successes together with our excellent team as **(Junior) Customer Success Manager (all genders)**.

You will analyse the parking processes and organisational structures of our new customers and advise them on how to make the best use of our state-of-the-art parking management software.

**What to expect**:

- ** Enablement**: Developing our new customers into experts for our product and advising them on the best possible use of Wemolo

- ** Customer** **support**: Ensuring customer satisfaction by providing expert advice on parking processes with Parkdepot

- ** Proactive** **stakeholder** **management**: Collaboration with internal departments and customers to ensure a successful project process

- ** Process** **optimisation**: Continuous optimisation of our processes by automating individual work steps

**Inspire us by**:

- ** Background & Experience**: You have a degree in economics, social or natural sciences or a comparable qualification.

Ideally, you have already gained some experience in B2B customer service (customer success, account management, implementation, etc.

)

- ** Think out of the box**: You work independently and autonomously and impress with your proactivity and solution-orientated thinking

- ** What sets you apart**: Analytical thinking as well as structured and thorough work are among your strengths

- ** Tools**: Confident handling of G-Suite and ideally initial experience with CRM tools (Salesforce etc.

)

- ** Language skills & mobility**: You speak Italian at a native speaker level as well as business fluent English.

**What we offer you**:

- ** Flexibility**: Our model allows you to tailor your work schedule to your unique requirements, ensuring maximum flexibility

- ** Workation**: Work in inspiring locations during your Workation for fresh ideas

- ** Security**: Your workplace security is ensured by our profitable business model

- ** Measurable goals**: Our OKRs allow you to directly measure your impact on our product and company success

- ** Events**: Celebrate our successes at our legendary team events and OKR parties

- ** Development**: Take advantage of our language courses or in-house training programs to learn new skills

- ** Equipment**: Decide on your own equipment to work efficiently and comfortably

- ** Dress code**: Dress in a way that makes you feel most comfortable

**Innovation through diversity

Regardless of your background, origin, gender identity, or individual circumstances, it's your personality that interests us.

That's why we're committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.

**Still here?

**Then we could be a perfect match!