Junior Digital Delivery Specialist Milano

Junior Digital Delivery Specialist
Milano
Lombardia, Milano

Who we are**:

You may not have heard of us, but you'll know our brands! AS Watson is the world's largest international health and beauty retailer with over 16, 300 stores in 28 markets. Each year, over 5. 5 billion customers and members shop with our well-known retail brands, both online and offline, including the likes of Marionnaud Perfumeries in Italy, Superdrug and The Perfume Shop in UK, Kruidvat and ICI Paris XL in the Netherlands, Rossman in Germany, and many more.

Based in Milan, eLab Technology is ASW Group digital hub. It takes care of Omnichannel Strategy for European Brands of the group, delivering eCommerce, Mobile and in store Innovative solutions.

We are looking for a JR Digital Delivery Specialist involved in the front-line support for our BU's working on the analysis and resolution of any issues. Another key part of this role is producing service delivery support documentation to the Business Unit users.

**A typical day in this role includes**:

- Supporting senior colleagues, working on one (or a couple of) brand(s) of ours.

- Developing "business users" ability on our current eCommerce platform.

- Introducing to the system integration aspects where the eCommerce is based on.

- Analysis of the issues reported by the users and provide an outcome or resolution.

- Preparing meeting notes and release notes, according to the process in place.

- Keep track of the software lifecycle, helping senior colleagues to anticipate any issue or delays in the plans.

**This role would be a good fit for you if**:

- You are good at putting things in order, and get satisfaction when something is well done

- You are motivated by solving riddles, finding new ways and explore possibilities

- You can easily move from big picture to detail when things don't add up

- You are good at dealing with frequent change in direction and perspective

- You are used to buy online and understand what makes a good or bad website/App

- You understand how technology works, even if you are not a technical person

- You are interested in digital and the impact that it has on everybody's life

**What you'll need**:

- Bachelor/master's in engineering, Economics

- Previous experience in retail or consulting company would be considered as a plus

- Knowledge of eCommerce features, curious and hungry for learning

- Passionate about Digital Technologies

- Positive attitude in contributing to meet expectations and find solutions collaborating with team members

**What you'll get from us**:

- Competitive salary, benefits and bonus scheme

- Excellent refer-a-friend scheme with up to 3000 euros up for grabs!

- A fantastic learning and development offering to explore

- Ticket Lunches

- International and inclusive team based in Milan Fashion and design district - Tortona

- Lots of opportunities to get involved in wellbeing initiatives to support your physical and mental health + monthly CSR/Team events

- plus much More!