Junior It Support – Help Desk (Stage) Rivoli

Junior It Support – Help Desk (Stage)
Rivoli
Piemonte, Rivoli

Company Description New behavioral models, heterogeneous purchasing processes, extraordinary volumes of available information, and the pervasive affirmation of advanced digital technologies have transformed Retail into an unprecedented space of interaction.

At RETEX , we fully oversee this space, promoting a "disruptive" vision of Retail : a multichannel experience that impacts the brand-consumer relationship and the entire community.

Retail generates value, whether we are talking about physical stores or eCommerce.

Retex's primary objective is to redefine the meaning of Retail , looking beyond logistics, transactions, and points of sale to the dynamics that occur at every moment of the journey when contact is made and a relationship is established between the brand and the consumer.

At Retex S. p. A. Società Benefit, we encourage changes , innovate processes, and break down cultural barriers before technological ones.

Understanding the Retail business means comprehending the cognitive processes underlying purchasing behaviors, being able to read social and market changes, and relating them to ideas, paths, and technologies capable of offering value to clients and users.

Building the future of Retail is the goal that constantly guides our actions.

Our Retail world focuses mainly on three industries :

Fashion & Luxury, Consumer Retail & Food Service, Direct to Consumer Retex's industries intersect with its practices :

Tech Digital & Business Performance Marketing & Communication Service Operations Position We are thrilled to offer an exciting opportunity for a highly motivated individual to join our team in Rivoli (TO) as a Junior IT Support – Help Desk !

If you thrive in a fast-paced environment and possess excellent interpersonal skills, this role is perfect for you.

The Role You Will Play :

Request Manager : You will receive and manage requests via phone, email, and CRM, ensuring that every query is addressed promptly and efficiently.

Ticketing System Expert : Your ability to record reports through our Ticketing System will be crucial in maintaining organized and accurate documentation.

Problem Diagnostician : Conducting problem diagnosis will be a key part of your role, allowing you to identify and resolve issues effectively.

Issue Resolver : You will resolve issues or escalate them to the second level, ensuring that all problems are addressed in a timely manner.

Requirements You may not have all of these qualities, but we believe you would excel in this role with these characteristics!

Educational and Professional Mastery : You have a technical diploma in Computer Science or Electronics, or equivalent experience in IT.

Your educational background equips you with the skills needed to excel in this role.

Technical Fluency : Your knowledge of operating systems (Windows and Linux) and common software applications (Office Suite) will enable you to handle diverse technical challenges.

Familiarity with POS software in the F&L sector will be considered a plus.

Interpersonal Savvy : You excel in communication, demonstrating patience, empathy, and strong time management skills.

Your customer-oriented approach will ensure that every client feels valued and understood.

Linguistic Agility : You are fluent in Italian and have a good command of English, allowing you to communicate effectively in our diverse and inclusive workplace.

Other Information Your Journey in Retex: Our team comprises a wide range of skills and experiences: we constantly encourage all our professionals and collaborators to explore new opportunities for growth and development.

We believe that promoting an environment where individuals can experiment and expand their horizons not only increases personal satisfaction but also strengthens our collective success.

Retex celebrates diversity and inclusion and is proud to be a Società Benefit and a workplace that offers equal opportunities, where every individual is a valued member.

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