Junior It Support Lazio

Junior It Support
Roma
Lazio, Lazio

About The Role**:

Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector.

With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.

ATTIVITA'

- Prendere in carico e gestire le richieste tecniche in arrivo dai punti vendita (via telefono e portale jira tramite gestionale di ticketing)

- Fornire attività di help desk nella risoluzione dei problemi Hw / Sw

- Configurazione apparati di agenzia

- Svolgere attività di troubleshooting di primo e secondo livello tecnico

- Gestione iniziale dei problem ed escalation verso i livelli di assistenza successivi.

- Identificazione delle problematiche e delle procedure adeguate a una rapida risoluzione

CARATTERISTICHE

- Diplomato o Laureato in informatica o affini

- Gradita precedente esperienza di assistenza técnica HW e SW

- Ottima conoscenza dell'ambiente Microsoft

- Spiccate doti di analisi e problem solving

- Abilità a trattare con confidenzialità tutte le informazioni con le quali si entra in contatto

- Abilità di lavorare in modo flessibile

- Ottime capacità interpersonali e "customer oriented"

- Ottime capacità interpersonali e organizzative

- Puntualità e ottima gestione dello stress

- Abilità di lavorare in team

- La posizione è full time in regime di turnazione inclusi se previsti domeniche e festivi

**About The Company**:

We're Entain.

Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24, 000 people, but we all play for the same team.

When we win, we win together.

Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives.

We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

**Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference.

**Wellbeing at Entain