Junior It Support Specialist Help Desk It Service Bardi

Junior It Support Specialist Help Desk It Service
Bardi
Emilia Romagna, Bardi

Techyon: Information Technology Recruitment Experts | Head Hunter

**Posizione**:

**Techyon** is the first **Head Hunter** specialising exclusively in the search and selection of senior professionals and managers in the **Information Technology** segment.

Our Recruitment Engineers select the best IT profiles for prestigious consulting firms IT, banks, service companies, manufacturing groups, excellent start-ups and digital DNA company.

**About the Company**: for a multinational market leader in the consumer electronics, our Recruitment Engineer are looking for a **Junior IT Support Specialist**.

**Core Responsibilities**:

- The selected person will be placed in a dynamic context within the MediaWorld Technologies team which provides technical assistance through the 1st and 2nd level ServiceDesk service, interfacing directly with the headquarter, stores, warehouses and other facilities users.

- Manage and maintain the organization's IT knowledge, including creating and updating documentation, processes, and procedures related to IT support and maintenance together with the internal product teams.

- Monitor and facilitating IT problems and incidents resolution, working with other IT teams and stakeholders to identify root causes and implement preventive measures.

- Assist in the procurement and deployment of IT equipment and software for internal teams and departments.

- Collaborate with other IT teams to develop and implement new IT solutions that improve the overall performance and efficiency of the organization.

- Manage and follow up with external vendors and partners, ensuring that service level agreements are met and issues are resolved in a timely manner

**Requisiti**:

**Must Have**:

- Strong analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively with other IT teams and stakeholders.

- Good Knowledge of IT systems and infrastructure

- Ability to work independently and manage multiple priorities in a fast-paced environment.

- English language speaker.

**Nice to Have**:

- Knowledge of IT service management frameworks, such as ITIL, is a plus.

- Keen to be occasionally involved in out of hours work to meet crucial deadlines or to support events

**Altre informazioni**:

**Further information**:

Location: Varano Brianza (MB).

Flexible smart-working.