Junior It System Administrator Ari

Junior It System Administrator
Ari
Abruzzo, Ari

GENERAL ROLE: The Junior IT System Administrator will be mainly involved in resolving user issues by phone, remote access, and onsite.

He/She will be deploying new devices, managing active directory accounts, deploying security patches, and creating IT procedures for users.

The perimeter covers Italy and Greece for a total of 12 Stores, 4 Warehouses, and 2 Headquarters.

Consequently, travel is required.

The role will be based in the Milano Head office.

MAIN RESPONSIBILITIES: Provide an excellent level of support and communication to 350 users across 2 Countries and 14 Sites.

Qualify and resolve user issues in an accurate and timely manner.

Configure and deploy new equipment (laptops, desktops, iOS devices, printers, and retail devices).

Debugging depending on applications/hardware errors.

Testing activities for workaround or problem fixing.

Create "how to" guides for common end-users' issues.

IT Security: Monitoring and deployment of security patches on different company's assets.

Manage Active Directory accounts.

Maintain inventory of user devices.

Liaise with external suppliers and Headquarter IT teams based in Paris.

Conduct IT inductions for newcomers.

PROFILE: Bachelor's Degree, preferably with an IT focus.

Fluency in Italian and English.

French will be considered an advantage.

Professional background: At least 1-2 years of experience in a similar role; understanding of IT processes applied to Retail is a plus.

Good level of experience in user support.

Office Support (Microsoft Windows, Office 365 application, Active Directory).

iOS devices and MDM Management.

Good Cybersecurity awareness.

Methodical and logical approach, problem-solving skills.

Strong organizational skills.

Even-tempered with the ability to continuously multitask.

Eager to grow.

Able to collaborate & adapt to different levels of IT knowledge within the company.

Ability to work under own initiative and as part of a team.

Hermès engages positive and passionate people who own the following requirements:

Excellent interpersonal and communication skills, with a customer service orientation.

Team player mentality to build meaningful relationships and ability to work autonomously.

Availability, flexibility, and dynamism to function in a high-paced environment.

Determined to be part of a people-centric retail project, for which a vocation for human values, passion, and a strong aesthetic sense are required.

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