Junior Key Account Milano

Junior Key Account
Milano
Lombardia, Milano

We seek a Junior Key Account with a permanent contract for our Milan office. This role will require you to be onsite 4 days a week

The Junior Key Account provides sales support to our top trade partners (mainly travel agencies) across Italy in coop with the extended team: Sales leaders; Field Salesforce; Marketing & Trade Marketing; PR and all Paris-based key peers. The person acts as the first point of contact with the assigned portfolio, answers their queries and secures high standards of client satisfaction. He/she is in daily contact with them to understand their requirements, to determine their needs, to identify areas of improvement and to work on tailor-made sales plans for each of them. The Junior Key Account is accountable for executing all customer-oriented initiatives aiming to increase the sales performance of the assigned clients and contribute to the Country targets' achievement.

**The Opportunity & Responsibilities**:

- Provide daily pre and after-sales support (from quotations to invoicing passing through technical assistance on our B2B tools)

- Ensure prompt and accurate answers to clients' queries

- Look after internal processes for annual commercial agreement definition/renewal

- Follow up all pending requests with Central teams (i. e. booking departments; accounting; guest care) to ensure excellent customer service

- Deliver regular communication to assigned clients about product novelties, pricing, promotions, trainings, incentive programs and other local initiatives

- Collaborate with the sales team to keep the local database updated

- Monitor sales performance on a regular basis and report to Sales leaders

- Support Sales leaders to create customized sales plans

- Collaborate with marketing & trade marketing teams to create tailor-made B2C communication plans for each partner

- Assist the sales team in case of special requests which require major attention (i. e. reservations for VIP guests; last-minute requests for Suites and/or other high-end services)

- Organize fam trips

- Participate in trade events / fairs / roadshows both in Italy and abroad (if needed)

- Support the development all Disney Destinations lines of business (DLP, WDW, DCL & Parks)

**The Experience We Require From You**:

- Previous work experience as Junior Account or similar sales role with assigned clients

- Fluent in English and Italian written and spoken

- Understanding of sales principles and ability to deliver excellent customer experience

- Tourism industry knowledge is a plus

- Knowledge of French is a plus

- Strong (verbal and written) communication skills with an ability to build relationships

- Effective presentation and negotiation skills

- Problem-solving approach and ability to meet deadlines

- Proficiency in office software, such as Word, Excel, PowerPoint, Outlook and Internet browsers

- The Walt Disney Company is_ an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. _