Junior Omnichannel Project Manager Milano

Junior Omnichannel Project Manager
Milano
Lombardia, Milano

Junior Omnichannel Project Manager -228828

**Junior Omnichannel Project Manager

**OUR COMPANY

At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals.

Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective.

Now, we are powered by 52, 000 employees globally who nurture a diverse, collaborative and inclusive culture.

We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.

**THE POSITION

In this exciting and challenging role as Junior Omnichannel Project Manager you will join the Omnichannel and Customer Experience Team in Human Pharma Operations in charge of:Project Management of Omnichannel / Digital / Innovation projects

Customer Experience Management & Journey Management

Omnichannel Excellence throughout all the company touchpoints with customers, patients and payors, with special focus on Digital channels

Omnichannel Insights

**Tasks & responsibilities**:

- Act as a Project Manager to collect requirements, engage with stakeholders and support the delivery of cutting edge omnichannel projects as launch of new web sites (including the supervision of SEO, SEM, UX, etc.

activities), rollout of new Digital Platforms in Boehringer Ingelheim Italy, Change Requests on existing platforms, deal with Omnichannel projects including the use of multiple touchpoints (either digital or physical) to support the delivery of an excellent Customer Experience.

- Support project activities throughout all project lifetime: governance definition, partners' selection, project initiation, planning, launch and execution, performance monitoring, project closing.

In this activity, depending on the project scope and requirements, you might be supported by external partners, agencies and consultancy companies.

- Engage all internal stakeholders, Boehringer Ingelheim Corporate teams and external partners to make sure that the project performs in line with plans, allocated resources and identified KPIs.

Participate in governance meetings and feedback sessions as requested.

- Determine projects metrics plan during planning phase and ensure that needed analysis and reports are available throughout project execution.

- Support the requirements collection for Change Requests, throughout all the involved stakeholders, on existing platforms and govern the interaction with BI Corporate agencies selected for implementation.

Ensure that platforms are implemented in line with requirements and impact measured through selected KPIs.

- Support the cultural change in the company towards innovation acting as an evangelist for Digital, Innovation, Omni-channel marketing and Customer Experience topics by preparing presentation material, performing dedicated meetings and collaborating with training.

**Requirements**:

- Strong Project Management skills

- Relevant experience in website or apps end2end development and launch

- Basic knowledge of Agile Project Management capability.

Certification is a plus

- Expert professional capability on Office suite is a must

- Familiarity with User Experience improvement methodologies and KPIs

- Salesforce experience is a plus

- Excellent communication skills, especially with high level executives in project steering committees

- Jira, Confluence knowledge or other relevant frameworks

- Digital Strategy frameworks basic knowledge

- Familiarity with Customer Experience basic concepts & methodologies (Customer Journey, Personas, Pain points & Opportunities, Close the loop actions, etc.

)

- High level knowledge of Search Engine Marketing concepts and methodologies

- Knowledge of Mobile projects and key drivers impacting mobile performance

- Familiarity with Digital analytics, and the nature and design of insightful test and learn scenarios

- Ability to convey complex information in business terms; interpret actionable insights

- Knowledgeable in marketing technology, data and integration

- Knowledge of Adobe Experience Cloud, Adobe Analytics and Adobe Target is a plus

**WHY BOEHRINGER INGELHEIM?

With us, you can grow, collaborate, innovate and improve lives.

We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices.

In addition, learning and development for all employees is key, because your growth is our growth.

To learn more about what benefits could be waiting for you, please visit our Career area.

Job - Commercial Operations

Primary Location - Europe-IT-Lombardia-Milano

Organization - IT-Boehringer Ingelhem Italia SpA (Italy)

Schedule - Full-time