Junior Platform Solutions Consultant Milano

Junior Platform Solutions Consultant
Milano
Lombardia, Milano

Contract Type Permanent

Location

Milan

About the Role and the Team

In the Revenue and Operations department, the mission is to promote, sell, onboard, and service the products built by our technical teams and departments. This means a deep focus on a 360-degree commercial strategy that helps take new products to market and promote and maximize clients' usage and experience with existing products.

The Western Europe regional team has an exciting and dynamic role working with internal experts, agencies, clients, and tech vendors. You'll be part of the Services department, reporting directly to the Head of Customer Success in the region, with an opportunity to grow your expertise and career through hands-on experience with the full digital/programmatic advertising stack.

You have an excellent client service mindset and a passion for understanding the inner workings of the ad tech and online marketing industries. You possess expertise in one or more of the following areas: Ad Serving, DSP, DMP, Creative/Rich Media/DCO, and enjoy maximizing media effectiveness and efficiency by strategically utilizing these systems for your clients. You play a key role in coaching clients on Adform's products through training, sharing best practices, and addressing client requests. With the support of Adform's product expertise, you'll be able to develop solutions that empower our clients' success. You leverage your industry and media knowledge to monitor the setup of existing accounts, ensure best-in-class application, and help clients maximize the value of Adform's tech stack.

Based in Milan, we would like you to partner with Account Managers, Sales, and other Platform Solutions team members to assess the technical and functional needs of prospects and clients. Adform's values and culture are extremely important and differentiate our people and company from our competitors.

We hope you are ready to change the game! Be ready to:

Create and maintain relationships with clients, becoming a trusted partner and providing service from both a technical and functional perspective Act as a tech advisor and consultant, introducing new features, technical functionalities, and the best possible integration solutions Serve as a project manager, internally coordinating client needs and working closely with Adform's customer service and product teams to create the best client experience Attend meetings with clients to stay informed on market trends and requirements, and educate them on how to utilize our platform most effectively Conduct and standardize workshops to help clients recognize the value our platform brings to their business Attitude First. Everything else will follow. We can grow together faster if you have: A BA/BS degree or equivalent practical experience At least 2+ years of relevant experience in the ad tech industry Experience in customer support roles, service, or consultancy The ability to acquire and share in-depth knowledge of programmatic buying and key business issues that affect clients and the industry A strong analytical and technical background, as well as business acumen A proactive, results-driven mentality, with excellent organizational and problem-solving skills The ability to translate complex technical concepts to non-technical audiences A commitment to living and breathing Adform's principles: Put Client Value in Focus, Behave with Decency, Take Ownership, Be Caring, Be a Team Player, Stay Ambitious, and Stand Tall. Hands-on experience with other Ad Servers or DSPs Knowledge of the Adform system Excellent communication skills in English, both verbal and written Native proficiency in Italian Our promise to you: You'll be surrounded by a dynamic, inspiring and international environment that puts client value in focus We behave with decency. We strongly commit to fostering an inclusive and diverse work environment so we encourage applications from candidates of all backgrounds, experiences, and identities You'll be given challenging and unique tasks with creative approach to problem-solving and ownership We are team players and work closely with different teams to reach common goals Being ambitious is what helps us grow and we want to share our future ambitions with You We stand tall by acting with courage and treating every mistake as a valuable lesson Adform cares about you , which is why we offer a competitive compensation package, including variable pay based on your results. Additionally, we provide family benefits, travel benefits, lunch vouchers, company events, and much more. Join us to explore the full experience! Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams' creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.

We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.

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