Junior Product Manager Fixed Line (Micro-Business) Milano

Junior Product Manager Fixed Line (Micro-Business)
Milano
Lombardia, Milano

Role purpose**:

In this role, you will be part of the Soho & SME Marketing Team as Product Manager of Fixed Line on micro-business (SoHo) in the Customer Base Team; as such you will be a key contributor in defining the winning strategy for managing the Fixed & Convergent Customer Base.

In this role, you will:

- Define and deliver the Fixed & Convergence Propositions for our CB including customer experience-based improvements driven by customer insight and commercial needs;

- Obsess over how our propositions perform for our customers and how they affect key business targets such as churn;

- Understand and be a strong voice to shape the desired Customer experience journeys including a strong digital first mindset for any new enhancements you will be leading, working in collaboration with our Digital Team;

- Own the end-to-end delivery of rolling CB Campaign commercial initiatives (systems and propositions)

**Key accountabilities and decision ownership**:

- Responsible for Fixed Churn

- Responsible for Business Logics of prevention/retention actions

- Campaigns (Upsell, XSell, Prevention, Retention) Design

**Core competencies, knowledge, and experience**:

- Analytical Thinking & Problem Solving

- Passion for complex contexts

- Collaborative mindset

- Strong pro-activity and motivation

- Strong Relationship skills/Communication skills

- Project Management

**Must have technical / professional qualifications**:

- University Degree qualification or equivalent

- Analytical skills

- Excellent use of Excel

- Good understanding of TLC & ICT industry