Junior Project Analyst Internship Milano

Junior Project Analyst Internship
Milano
Lombardia, Milano

You Lead the Way.

We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Key project

- interacting with other corporate functions (eg.

Global Merchant & Network Services, Controllership) and being tasked to monitor and optimise the Supplier Payment processes of American Express Italia and the other Group companies

- supporting the NPS (Net Promoter Score) satisfaction analysis management process for the B2B clients, from the preparatory phase to the implementation of ad hoc contents and strategies to optimise response rates that influence the final results

- assisting the structure in the daily client management activities, producing internal and external reporting and liaising with the operations units.

**The intern will gain experience in the following areas

- Project management skills with ability to interact following the standard dynamics within a sales management and process management structure in a multinational company

- Typical competences for a Client Development Manager in a B2B / Services environment: Customer Relationship Management, Client Management, account review, commercial presentation, negotiation, competitive pricing design focusing on Challenger Sales methodology, compliance requirements in a regulated marketplace, cross & upselling in a modern and complex organisation, and the required knowledge of the main American Express Global Commercial Services' products and services (including but not limited to Corporate Card, BTA, vPayment, BIP, Purchasing Account)

**Skill & experiences required

- Current graduate students in Economics are encouraged to apply

- Meticulous attention to detail and organizational skills;

- You're able to remain calm under pressure, think on your feet and proactively solve problems

- Good communication and relational skills;

- Self-starting, innovative thinker who can provide team with suggestions and recommendations for process improvement;

- Fluency in English & Italian;

- Proficient knowledge of Office tools (Excel, Power Point).