Junior Sales Support Coordinator Ari

Junior Sales Support Coordinator
Ari
Abruzzo, Ari

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Junior Sales Support Coordinator, Metropolitan City of Bologna Client: The Sherwin-Williams Company

Location: Metropolitan City of Bologna, Italy

Job Category: -

EU work permit required: Yes

Job Reference: 9c30203af850

Job Views: 3

Posted: 02. 03. 2025

Expiry Date: 16. 04. 2025

Job Description: You will be responsible for coordinating and supporting sales office operations.

You will take a lead in customer contact management, ensuring new customers and ship-to addresses are set up in accordance with the business's approval matrix.

In this role, you will also work with sales leadership on maintaining customer price files within the relevant local ERP, including mass price file updates, discounts, and promotions.

Create additional ship-to addresses for existing customers in ERP.

Set up new customers in ERP (upon sales request and approval matrix).

Regular review and maintenance of customer base, including active/inactive maintenance.

Ensure relationships are built with other departments, overseeing customer satisfaction, and coordinating activities with sales personnel.

Regular review of possible leads/opportunities in Salesforce and compile weekly reports for progression and business visibility.

Identify customer ordering trends such as frequency and pattern of orders.

Instigate relevant communication with sales/customers and keep communication channels open when ordering trends differ.

Keep track of NPD and work internally with sales to aid promotions of any additional products that could work with a customer's portfolio.

Maintain regular updates in CRM (Salesforce) and review sales logs/opportunities.

Raise any discrepancies internally to Sales.

Maintain customer pricing in ERP (including discounts and promotions) following the requests of the sales manager (and correct approval).

Support special projects linked to Sales/Service effectiveness as required.

Assist in developing operating policies and procedures to ensure the efficient use of resources while maintaining proper controls.

Answer and handle all types of sales support related queries and concerns.

For more complex or escalated queries, seek guidance from the wider sales support team.

Minimum Qualifications: 1-2 years of progressive customer service experience.

Ability to communicate clearly with both internal stakeholders and customers.

Ability to work across multifunctional and multicultural teams within the organizational structure.

Experience managing programs with other departments and divisions.

***Please be aware that you can apply for any internal job offer after a minimum of one year in the current role, having previously informed your manager.

Please read the guidelines before submitting your application.

All internal employees applying for a role are required to upload their updated resume and their last 2 appraisals (which can be retrieved from HR Cloud).



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