Junior Sales Support Coordinator
JOB DESCRIPTION You will be responsible for coordinating and supporting sales office operations, taking a lead in customer contact management ensuring new customers and ship-to addresses are set up in accordance with the business's approval matrix.
In this role, you will also work with sales leadership on maintaining customer price files within the relevant local ERP, including mass price file updates, discounts, and promotions.
RESPONSIBILITIES Create additional ship-to addresses for existing customers in ERP.
Set up new customers in ERP (upon sales request and approval matrix).
Regular review and maintenance of customer base.
Active/Inactive maintenance.
Ensure relationships are built with other departments, overseeing customer satisfaction, and coordinating activities with sales personnel.
Regular review of possible leads/opportunities in Salesforce and combine weekly report for progression and business visibility.
Identify customer ordering trends such as frequency and pattern of orders.
Instigate relevant communication with sales/customer and keep comms channels open when ordering trends differ.
Keep track of NPD and work internally with sales to aid promotions of any additional products that could work with a customer's portfolio.
Maintain regular maintenance of CRM (Salesforce) and review of sales logs/opportunities.
Raise internally to Sales any discrepancies.
Maintain customer pricing in ERP (including discounts and promotions) following the requests of the sales manager (and correct approval).
Help support special projects linked to Sales/Service effectiveness as and when required.
Assist with developing operating policies and procedures to ensure the efficient use of resources while maintaining proper controls.
Answer and handle all types of sales support related queries and concerns.
For more complex or escalated queries, seek guidance from the wider sales support team.
QUALIFICATIONS 1-2 years of progressive customer service experience.
Ability to communicate clearly with both internal stakeholders and customers.
Ability to work across multifunctional and multicultural teams within the organizational structure.
Experience managing programs with other departments and divisions.
ERP skills and good Excel proficiency.
Proficiency in English and Italian.
EMPLOYER DESCRIPTION Here, we believe there's not one path to success; we believe in careers that grow with you.
Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams.
We provide you with the opportunity to explore your curiosity and drive us forward.
We'll give you the space to share your strengths and we want you to show us what you can do.
You can innovate, grow, and discover in a place where you can thrive!
Eligibility to Work You will need to provide proof of right to work.
It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying.
Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age, pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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