Junior Site Leader Milano

Junior Site Leader
Milano
Lombardia, Milano

Job Description Summary**: The Junior Site Leader is responsible for developing and maintaining strong interpersonal relationship with customer representatives, ensuring customer satisfaction and loyalty while maintaining and meeting the daily service repair needs of all GEHC equipment in the assigned site.

**Key Responsibilities

- Customer Satisfaction: Maintain daily communications with the Customer to ensure resolution and appropriate follow-up, leading to customer satisfaction and NPS increase.

Maintain communication with all stakeholders involved (clinical, biomedical engineering, Head of Dept. , hospital line management)

- Technical: Coordinate maintenance and repair needs on all the equipment of the assigned site.

Escalate as required to remote or onsite modality experts.

Support in planning and coordinating Preventive Maintenances and Functional Management Inspections completion.

- Productivity: Support the planning of third party services at the customer site (where applicable) in order to maximize productivity.

- Administration: Follow up and administrative responsibilities such as maintaining customer service logs, customer service reports and internal service records in a timely fashion.

Support the completion of FMIs and PM inspections incl.

adequate documentation for assigned site on time.

- Commercial: Support in sales opportunities such as contract renewals and assist with promoting future revenue growth programs.

Indicate opportunities for non-contract service sales.

Assist equipment sales team in identification of opportunities and promotion of GEHC offering.

Participate in identifying customer solutions leading to site profitability and customer satisfaction.

- Complete all planned Quality & Compliance training within the defined deadlines

- Identify and report immediately customer quality or compliance concerns to the Quality Organization.

**Required Qualifications**:

- Degree in Biomedical Engineering or similar field and at least 3 years' experience on the field and with the clients

- Excellent analytical, negotiation and communication skills

- Ability to plan and organize work effectively

- Fluent in Italian

**Diversity and inclusion

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

GE Healthcare is an Equal Opportunity Employer where inclusion matters.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Additional Information**:

**Relocation Assistance Provided**:No