Kering Eyewear Emea Customer Service Ambassador (French Speaker), Padua Padova

Kering Eyewear Emea Customer Service Ambassador (French Speaker), Padua
Padova
Veneto, Padova

Social network you want to login/join with:Client:KERING EYEWEAR S. P. A. Location:Padova HeadquarterJob Category:Customer ServiceEU work permit required:YesJob Reference:8642645c4932Job Views:3Posted:22. 01. 2025Expiry Date:08. 03. 2025Job Description:Your opportunityWe are currently seeking a Customer Service Ambassador French speaker to join our corporate team in Padova Headquarter. As EMEA Customer Service Ambassador, you will be part of a B2B environment and make the difference by ensuring an excellent service to our customers, attending their needs as order taking, queries, questions, and solving their complaints through different communication channels (telephone, Email, chat, web) in order to provide a high and efficient level of service and maximizing business opportunities/Kering brands' portfolio. How you will contributeOrdering flow management, from order acquisition to order entry in compliance with agreed trade termsResearching information using available sourcesManaging and solving customer complaintsIdentifying and escalating priority issuesProviding customers with product and service informationMonitoring customer requests and queriesMapping interactions' information according to standard operating proceduresCreating new business opportunities through a proactive approachWho you areBachelor / Master's degree (preference: Languages / Translation and Cultural Mediation)Native speaker or equivalent (level C2) FrenchAdditional knowledge of German, Spanish or Portuguese is a plusPlease note that English and Italian are mandatoryAbility to work within fast growing environments and contribute to build a new organizationWork experience in a B2B customer service environmentGood working knowledge of Office Package (Excel, Power Point, Word)Plus: experience with CRM and SAP toolsPlus: knowledge of sales principles and methodsPlus: knowledge of order-to-cash flowsExcellent verbal and written communication skillsCustomer-orientedPassion and enthusiasmCuriosity and innovationProblem solvingFocus on resultsTeam playerWhy work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving company in a global luxury group that offers endless possibilities to learn and grow.

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.

Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce.

We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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