Key Account Milano

Key Account
Milano
Lombardia, Milano

The **Key Account** provides sales support to our top trade partners (both travel agencies & ticket resellers) across Italy in coop with the extended team: Sales leaders; Field Salesforce; Marketing & Trade Marketing, PR, and the other Paris-based key peers to increase ticket & package sales for Disneyland Paris.

The person acts as the first point of contact with the assigned portfolio, answers their queries, and secures high standards of client satisfaction.

He/she is in daily contact with them to understand their requirements, determine their needs, identify areas of improvement and work on tailor-made sales plans for each of them.

The Junior Key Account is accountable for executing all customer-oriented initiatives aiming to increase the sales performance of the assigned clients and contribute to the Country targets' achievement.

**Responsibilities**:

- Provide daily pre and after-sales support (from quotations to invoicing passing through technical assistance on our B2B tools)

- Ensure prompt and accurate answers to clients' queries

- Look after internal processes for annual commercial agreement definition/renewal

- Follow up all pending requests with Central teams (i. e.

booking departments; accounting; guest care) to ensure excellent customer service

- Deliver regular communication to assigned clients about product novelties, pricing, promotions, training, incentive programs and other local initiatives

- Collaborate with the sales team to keep the local database updated

- Monitor sales performance on a regular basis and report to Sales leaders

- Support Sales leaders to create customized sales plans

- Collaborate with marketing & trade marketing teams to create tailor-made B2C communication plans for ticket reseller partners

- Assist the sales team in case of special requests which require major attention (i. e.

reservations for VIP guests; last-minute requests for Suites and/or other high-end services)

- Participate in trade events / fairs / roadshows, if required

**Experience required**:

- Proven work experience as Junior Account or similar sales role with assigned clients

- Graduate from an accredited university

- Understanding of sales principles and ability to deliver an excellent customer experience

- Tourism industry knowledge is a plus

**Skills required**:

- Fluent in English, written and spoken

- Knowledge of French is a plus

- Proficiency in office software, such as Word, Excel, PowerPoint, Outlook and internet browsers

- Strong (verbal and written) communication skills with an ability to build relationships

- Effective presentation and negotiation skills

- Problem-solving approach and ability to meet deadlines

**Perks**:

- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B, and ticketing

- Hybrid working is available

- Excellent parental and guardian leave

- The Walt Disney Company is an Equal Opportunity Employer.

We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong.

We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. _