Key Account Manager - Enterprise Spain Firenze

Key Account Manager - Enterprise Spain
Firenze
Toscana, Firenze

About us

We are a **SaaS company** born in Florence, Italy in 2016 with the mission of simplifying the way people ship, track and return their e-commerce orders by creating a technological layer capable of handling the complexity of Shipping & Logistics.

We are an international scale-up where people from different countries, cultures and languages work together every day to deliver innovation.

This is reflected in every product we build but also in the attention and care for the people that are working in our company.

We are currently scaling our business leveraging our technology, our team and our international culture.

We are 80+ people in Europe and we have recently raised Series A funding from US investors, fueling our objectives.

It is now time to grow even more and increase our talented tech team with engineers that want to contribute to the development of our products.

**Who are we looking for**:

We are currently looking for a Key Account Manager (Enterprise) to be the leading force that fuels our growing client relationships with focus on the Spanish market.

It's an exciting time in logistics and ShippyPro has a unique opportunity to disrupt the shipping space at a global level.

Our next mission is to empower brands to offer the delivery experience consumers want when they shop online.

After raising a Series A round of 5 Million dollars from Five Elms Capital and experiencing exponential product adoption by a few of the best eCommerce brands, we are ready to scale and help many more companies automate their delivery journey.

For this role, we are looking for a dynamic, high-performing person with experience in the logistics space, able to manage our biggest customers from a commercial aspect.

**What you will do**:

- Acquisition of new customers, ideally from a portfolio of contacts already held by the key account manager to accelerate the sales cycle.

For this purpose, provenance from sectors where Companies are involved in processes related to ecommerce, retail and shipping is preferred.

- Developing trust relationships with a portfolio of major clients.

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with customers by continuously proposing solutions that meet their objectives, and managing upsells and renewals.

- Ensure the correct products and services are delivered to customers in a timely manner to reduce churn and attrition.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust in a relationship with Customer Success.

- Play an integral part in generating new sales that will turn into long-lasting relationships

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

**What you will bring to the table**:

- 3+ years in account management preferably in SaaS dealing with large organizations (>100K ARR deal size) and>1000 employees.

- Experience in the retail industry is a plus

- Familiarity with logistics and eCommerce is a huge plus.

- Understanding of complex products, API-based software, and related use cases.

- Knowledge of Hubspot, Apollo, Linkedin Sales Navigator, Gong, and Jira.

- You are experienced with value-based selling approaches and communication on C-Level and top management

- You are goal-oriented with a structured work approach, drive, and a passion for Sales.

- Personal and professional development is of high importance to you, as well as an open feedback culture

- You are fluent in Spanish, English, and any other European language between Italian, German, and French.

- You are a self-starter who thrives in a fast-paced environment

**What we can offer**:

**Remote working options.

** We are happy to welcome every new member into our state-of-the-art (literally!)

office in Florence, however we are also a modern and agile company, and are open to full or partial remote working where possible

**No clocking in/out.

** We don't believe in micromanaging and our working relationships are based on mutual trust, that's why we don't require our team to clock in and out of work.

Of course, this trust relationship works both ways!

**Work alongside an ambitious and supportive team.

**We are growing fast and no two days look the same at ShippyPro, but one thing never changes: your colleagues are always there to support you and to bounce off ideas!

**Growth and learning opportunities.

** We believe that in order to grow as a company, our team also needs to continue learning and developing.

Did you know that we have a growing Library in our office and you can borrow as many books as you like?

**Meal pearks**: Whether you are working from home, from the office or from wherever you want, you can enjoy your meal voucher everyday.

Getting hungry?

**Free coffee policy.

** We are an international team, but our HQ is in Italy, hence we do take coffee breaks very seriously.

Hot drinks are on us, and occasionally, Aperitivo to