Key Account Manager - Retail/E-Commerce Industry Milano

Key Account Manager - Retail/E-Commerce Industry
Milano
Lombardia, Milano

For our client, an Italian MNE leader in digital solution and CX services, , we are looking for a

**Posizione**:

**Key Account Manager - Retail/E-Commerce Industry **who develops and manages the company's customers and prospects together with the Head of Retail.

**What you'll do

With the aim of promoting and developing the value proposition of the company as a reference player for digital transformation in the Digital CRM area in Retail, your main responsibilities are:

- **Supporting the sale of professional and technological services** in the offering of the company, enhancing the company's references and capabilities in CRM, Marketing & Sales. (eg. CRM Advisory, Customer **Journey Design, UX/UI Design, Digital Solutions & Sw development, Marketing Automation, Data Management, etc). **:

- **Supporting a value proposition to Retail customers** starting from a good knowledge of the industry and particularly of e-commerce and multichannel crm trends. Specifically:

- gathering customer's business needs to qualify new opportunities;

- coordinating and supporting the drafting of the bid proposal through the orchestration of in-house domain experts;

- defining the pricing model according to company guidelines and in coordination with Head of Retail.

- **Ensuring the governance of on-going services and projects** with constant collaboration and synergy with the Service Lines involved in the delivery in Italy and abroad and as a function the synergies on large pan-European customers.

**Requisiti**:

- 7 years of experience in business development of consulting and tech services in CRM, Digital transformation, Customer Experience in consulting groups or Service Providers

- Proven experience in selling Digital Tech services and active portfolio in the Retail/Ecommerce sector, the knowledge of at least one or more of the following industries: Fashion Luxury, FMCG, Retail will be appreciated.

- Strong interest in Digital and blending Digital-CRM and new technology trends (AI, RPA, Cloud, Design, Marketing automation, Big Data)

- Proven track record in negotiating and selling complex services e. g. technology services

- An excellent level of English is compulsory for this role; knowledge of another language is welcome.

Moreover:

- Excellent communication and interpersonal skills

- Aptitude for teamwork, collaboration and ability to manage a multidisciplinary team

- Strong results and sales orientation

- Master's degree in economics, engineering, marketing and communication

**Altre informazioni**:

- Place of work: Milan

- Hybrid Smart Working

- A growth path aimed at enhancing your talent

- Internal and external training programs with the possibility to achieve professional certifications according to the role

- Stimulating international work environment with heterogeneous teams and opportunities to expand your knowledge

- Access to the corporate conventions (events, travels, experiences, shops and restaurants)