Krones Italia - Service Coordinator (M/F/D) Lazio

Krones Italia - Service Coordinator (M/F/D)
Roma
Lazio, Lazio

Krones Italia Srl is a subsidiary of the Krones Group, which was founded in Germany and is now a leading international player in the production, sales and servicing of machinery and complete factories for the beverage & liquid food industry worldwide. The Group is a global employer of more than 18, 500 employees. In Krones Italia Srl today, there are about 41 employees who handle Krones' activities in Italy. Krones Group is the global market leader in its industrial sector and is expected to grow further, with a clear focus on sustainable, eco-friendly solutions. At Krones, we are working on a better tomorrow and helping to save our planet for future generations. The location is strategic and of utmost importance to create an effective, efficient, and serene work team to obtain excellent results from the end customers. Must be the interface between the technicians, also following their skills and growth plans, and the other strategic figures (COM, SALES, Head of LCS). The role is full-time, Monday to Friday. The successful applicant will need to be highly organised, possess outstanding communication skills, and be a well-rounded individual. Role & Responsibilities: Ensuring that the interventions carried out are reliable with the requests received. Ensuring that all technical personnel are trained in the correct time on "Safety at Work". Ensure the quality of the service performed to the customer. Develop the skills of technicians from a strategic perspective with respect to the actual needs of the Italian Market, with the support of special matrices and individual development interviews. Ensure that service personnel planning is carried out efficiently to guarantee internal and external customer satisfaction and corporate cost containment. Collect the actual needs of the COM / customer. Collect reports produced by technicians and share results with COMs to implement improvement actions. Plan in the medium term the maintenance and installations according to the needs expressed by the COMs. Ensure the proper flow of information between the office, the transfer technicians, and Krones AG. Real-time coordination with the COMs to process their information to ensure the suitability and delivery of the materials needed to carry out the intervention, the personnel employed, and the supporting tools used. Plan interventions in detail and share information with interested parties. Ensure the correctness and timeliness of quotations produced for both COM and LCS sales. Support sales / COMs for technical aspects and project timelines. Ensure networking with Krones AG for Technical Support activities. Ensure proper functioning of technical support and customer satisfaction. Ensure that technicians are trained and updated with respect to all new technologies installed on the machines. Create networks with the academy of Krones AG. Take care of technical assessment. Purchase and manage the technicians' equipment / tools necessary for the proper functioning of the work. Your Profile: High level of IT literacy, including Microsoft Word, Microsoft Excel, PowerPoint. Receptive and resilience skills. Able to convey motivation. A full clean driving licence. Your application We look forward to welcoming you to a dynamic open-minded company with a strong market position and lots of international ties. Krones Italia Srl offers attractive working conditions and benefits, a modern working environment, and a high level of independence in the job. At Krones, we value our employees and their development highly, so we offer professional and personal development opportunities both locally and within our international corporation. If you decide to join us, our team is dedicated to making you feel at ease and helping you settle in well with a tailored onboarding program. Does this sound interesting to you? Please fill in your application directly on this website. J-18808-Ljbffr