Kyc Support & Confiscations Consultant Milano

Kyc Support & Confiscations Consultant
Milano
Lombardia, Milano

Do you have a background within administration, finance, legal, customer service, KYC and financial/banking services?

Are you searching for a career in Customer Service?

If so, we would like to hear from you as we are growing our KYC Support & Confiscations Team based in Milan.

**Why us?

Viva Wallet is one of the fastest growing Neobanks in Europe with a footprint in 24 countries, experiencing double digit monthly growth and partnering with one of the word's largest banks and payment services provider.

We are entirely cloud-based utilizing Microsoft Azure technology and we're a licensed e-money institution for the provision of payment services.

We have developed many new to market technology solutions and we're constantly striving to provide the best services/products to our customers.

As a **KYC Support & Confiscation Consultant **you will:

- Handle all escalated KYC cases/requests according to the relevant processes

- Answer KYC support related issues within the respective SLA's, by using the right methods and tools

- Investigate and resolve escalated KYC problems addressed by customers

- Handle KYC support complaints, determine the root cause, provide appropriate solutions and alternatives within the time limits

- Follow communication procedures, guidelines, and policies

- Perform projects and outbound calls to customers regarding KYC process, as assigned

- Be receiving all confiscation orders (from Public & Private garnishment) and entering all relevant data to the company's operational system

- Control and Identify Confiscations orders with existing Company's Customer Payments Accounts.

- Block (bank) - payments accounts or amounts as results of the Legal and Compliance Framework

- Responding to confiscators with formal Declaration Statement within a specific time period

- Handling cases of clients with settlements, Revocations, Suspensions, etc.

- Maintaining physical and electronic confiscations' information records

- Exhibit highest standards of customer service.

**What we offer**:

- A competitive salary (based upon your super skills and experience)

- A full-time contract

- Annual bonus upon performance

- Smooth onboarding and continuous training on products and new systems

- A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills

- A chance to grow within a fast-moving European Fintech Company

**Requirements**:

- At least 2 years of experience at a Customer Service position

- Excellent communication skills

- Attention to detail

- Strong analytical & problem-solving skills

- Be highly organized and have great teamwork skills

- Be an excellent user of Italian and English language (both in oral and written skills)

- Effective time management skills to develop and execute work plans within time constraints

- BSc/BA in business administration or relevant field will be considered as a plus