L1 It Support Technician (Remote, Contract) Lazio

L1 It Support Technician (Remote, Contract)
Roma
Lazio, Lazio

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We are seeking an enthusiastic and skilled L1 IT Support Technician to be a vital part of our dynamic team.

If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!

Key Responsibilities:Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy. Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution. Maintain a high level of user satisfaction by delivering exceptional service and support. Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery. Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date. Undertake additional responsibilities as assigned to enhance the team's performance and user experience. Qualifications:Minimum 2-3 years of experience in remote IT support or a similar role. Proficient in the administration of Windows 10/11 and macOS environments. Strong experience in managing Microsoft (Office) 365 services and Google Workspace. Hands-on experience with Entra ID (former Azure Active Directory). Familiarity with the ITIL framework and a foundational understanding of networking concepts. Experience with Mobile Device Management (MDM) solutions is a plus. Knowledge of modern AI tools like ChatGPT is a plus. Personal Competencies:Outstanding collaboration and communication skills that foster teamwork across diverse groups. Proficient in written and spoken English (Advanced). Excellent analytical abilities with a keen attention to detail. Strong focus on user needs and a commitment to delivering quality service. Positive attitude, flexibility, and proactive approach to problem-solving. Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines. Experience working within multinational teams is desirable. Work Schedule:Monday-Friday, shifts 7:30 - 16:30 EEST, including 1h break. Day-off on US national holidays. Reduced Fridays during summer. Seniority Level:Not ApplicableEmployment Type:ContractJob Function:Industries: Software Development, Technology, Information and Internet, and IT Services and IT Consulting

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