L1 Service Desk Support With German | New Project Milano

L1 Service Desk Support With German | New Project
Milano
Lombardia, Milano

Job description Are you an experienced L1 Technical Supporter and you would like to grow and gain more technical IT experience? Do you speak German and English? Then apply right now, this position is perfect for experienced L1s who want to grow for L2 and more. These will be your daily IT support responsibilities:Replying to questions: Hardware, software and network relatedDirectly managing technical issues closely with the L2 SupportHelping users to install their appsTroubleshootingService Request management, User managementIdentification and documentation of technical issuesEmpathetic approach towards clients/internal employees and their needsRedirecting complex issues to higher positionsCreation and contribution on manualsGoal to achieve the best customer feedback Requirements Advanced level of spoken and written English (B2+/C1) and German (B2+)Energetic, dynamic and pro-active approachCommunication, compassion and social skills are a mustIt is a plus to have a Degree in Computer Sciences or similar (not needed)Network security and anti-virus knowledge is an advantage (not needed) Benefits 5 weeks of holidays4 Sick daysMeal vouchersReferral bonusesMultisport cardRefreshment in the officeWork on various projectsProfessional and personal developmentDeveloping of linguistic skillsCompetitive salary and many other interesting benefits