L3 Sw Support Engineer Lazio

L3 Sw Support Engineer
Roma
Lazio, Lazio

Title:

L3 SW Support Engineer Grade:

11 Location:

A minimum of 3 -5 years in a senior technical support role is required, providing support to the Retail industry (highly desirable) Strong technical background in writing SQL queries (mandatory) and development (. NET, scripting, web services, XML/HTML) Solid skills in producing a clear, accurate, and concise problem statement, gathering/analyzing data, and recording high-quality and sufficiently detailed case notes, Solid troubleshooting skills and proficiency in using related tools and technologies Exceptional customer service skills (soft skills), Ability to be persuasive/assertive while maintaining a professional demeanor PREFERRED QUALIFICATIONS-SKILLS:

Bachelor's Degree in a related discipline preferred Experience working in a managed services or outsourced environment Previous experience working with retail software systems Point Of Sale(POS) and exposure to middleware Enterprise System Bus(ESB) and System Center Operations Manager (SCOM).

Previous experience working with Microsoft Technologies:

Microsoft SQL, Microsoft Servers Microsoft. NET Framework IIS 7, SCCM, and Virtual servers.

Scripting:

MILAN, ITA Type:

Full time