Laboratory Informatics Specialist (Field) (Veneto BOLOGNA

Laboratory Informatics Specialist (Field) (Veneto
Bologna
Emilia Romagna, BOLOGNA

Job Description Summary**: Reporting to Laboratory Informatics Area Manager, the Local Laboratory Informatics Specialist is responsible of field service delivery for the business, deliver technical support and preventative maintenance on the assigned BD informatics platforms and systems within the assigned region in order to guarantee customer satisfaction through an outstanding service and mastery of reported incidents and requests of the customer.

Demonstrate continuous & versatile learning, attending ongoing technical training to become proficient on relevant platforms in your region.

The Local Laboratory Informatics Specialist works in team with other BD stakeholders and is responsible for delivering product expertise for Network Configuration and Computer Infrastructure for the implementation of our Middleware solutions at customer site, troubleshooting, Information Systems Integration and roll out BD Remote Support tools.

The Local Laboratory Informatics Specialist supports local country teams in building their knowledge and competencies in pre-sales, sales, implementation and post-sales support processes.

As such, LIS are expected to work with Field Service Engineers, Application Specialists, Commercial teams and the Local and Regional Service and Marketing organizations to provide our customers with the best user experience.

**Be part of something bigger!

**:

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care.

We have over 70, 000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

**Our vision for Technical Services at BD

The BD Technical Services organization delivers innovative, high-quality support and services to our customers through empowered and highly skilled teams.

As a trusted partner, we help our customers to improve patient outcomes every day.

**About the role**:

The role will work in team with other BD stakeholders and will be responsible for delivering product expertise for Network Configuration and Computer Infrastructure for the implementation of our Middleware solutions at customer site, troubleshooting, Information Systems Integration and roll out BD Remote Support tools.

The Local Laboratory Informatics Specialist supports local country teams in building their knowledge and proficiencies in pre-sales, sales, implementation and post-sales support processes.

As such, LIS are expected to work with Field Service Engineers, Application Specialists, Commercial teams and the Local and Regional Service and Marketing organizations to provide our customers with the best user experience.

**Main responsibilities will include**:

- Provides timely, effective and profitable delivery of all in-scope product services to end-user customers for IDS through local Technical Service organizations.

- Proactively contributes to the development and delivery of new/different service models to meet emerging customers' needs and enhance efficiencies.

- Support the launch and adoption of new technologies and portfolio innovations with a particular focus on informatics solutions.

- Supports end-to-end account management and customer teamwork to deliver high levels of customer satisfaction for IDS products and services.

- Effectively works with local and European marketing, Sales, Customer Service, Quality and European Life Sciences partners to meet strategic objectives.

- Represents Technical Service Europe at local IDS meetings, understands well business strategy and incorporates it into the local service.

- Coach team members in their daily tasks and project work.

- Help to develop plans, guidelines and documentation to improve team efficiency and effectiveness.

- Works with team leaders and staff to ensure a high-performance, customer oriented work environment.

- Onsite support operational Excellence on core BD products.

- Pre-installation:

- Define the best integration plan to connect the BD Middleware solutions to the customer IT network as required.

Create architecture documentation that can be attached to the project specifications file.

- Advise and check at the customer site if the requirements for ensuring a successful installation of the requested BD instrument or system are present,

- Report and document the results of the visit to the Technical Support Team Leader,

- Advise the customer to undertake the vital actions before initiating the installation process to minimize complications during installation.

- Functional administrative reporting:

- Manage the personal planning and administration, as required by management in the timeframes communicated.

- Advise the planning and dispatching function of performed assignments (by means of service reports, Engineering Change Notice files, Field Change Notices, technical reports, service bulletins, historical account information, etc