Lead-Application Operations Venezia

Lead-Application Operations
Venezia
Veneto, Venezia

Lead-Application Operations page is loadedLead-Application OperationsApply locations: EDC Rockwell Business Center Tower 3Time type: Full timePosted on: Posted 30+ Days AgoJob requisition id: JR00003503Unleash your energy within!

Be a part of the EDC Team!1.

Service Level ManagementEnsures that all requests for support are dealt with according to agreed service levels, standards and procedures. Reviews service delivery and operations to ensure that agreed targets are met. Identifies opportunities to improve service delivery. Maintains the service catalog, service portfolio, knowledgebase, business process blueprints, service processes and other documentation and ensures they are updated. Ensures timely renewal of application licenses/subscription and compliance with corresponding license agreement. 2.

Application Maintenance and OperationsPerforms ticket trend analysis to identify recurring issues, takes the lead in determining the root cause/s, and manages implementation of enhancements to prevent reoccurrence. Ensures information security, regulatory requirements and statutory compliance are upheld within the assigned applications at all times. Authorizes and monitors access to applications. Accepts newly completed applications, modules, or features and ensures that they meet defined criteria upon release to operations. Manages application of system upgrades, corrections and patches to ensure optimum performance and reliability of the applications. Manages the development, implementation and testing of business continuity and disaster recovery plans. Reviews capacity and performance reports and advises on the appropriate action to rectify the issues. 3.

IntegrationEnsures integration across systems in scope operate effectively. 4.

Change ManagementManages the lifecycle of change requests including scoping, requirements gathering and prioritization activities. Endorses to Architecture and Solutions Team potential projects. Ensures adherence to standards and consistent execution of the change management process. Systematically controls changes and maintains the integrity, coherence and traceability of the changes throughout the system. 5.

TrainingProvides guidance or training to users as necessary. 6.

Vendor ManagementManages the delivery of Application Management Services (AMS) and ensures that service is monitored effectively and that identified actions to maintain or improve levels of service are implemented. Validates monthly consumption and ensures optimized utilization of the AMS. Engages proactively and collaboratively with suppliers to resolve incidents, problems and/or unsatisfactory performance. Monitors supplier performance, customer satisfaction, adherence to defined standards and procedures, and compliance with contract terms. About UsWho We Are #J-18808-Ljbffr