Lead Customer Experience Milano

Lead Customer Experience
Milano
Lombardia, Milano

Lead Customer Experience

**Location: MILAN

**Career Band: Professional

**Job Function: Marketing

At Harley-Davidson, we are building more than machines.

It's our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience.

To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent.

We stand for the timeless pursuit of adventure.

Freedom for the soul.

Are you ready to join us?

Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders.

We strive to deliver an H-D experience with an unequivocal customer focus.

From the UK to Singapore and many places in between, our employees are essential to our success.

Our efforts are concentrated on the highest priority markets, primarily North America, Europe and parts of Asia Pacific.

We have concentrated our resources in-market for maximum impact in line with our future strategy.

Our regional offices and in-market teams have the freedom within a clearly defined framework to make decisions to drive their business.

In-market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions.

**Job Summary**:

The incumbent is the driving force behind Customer Experience programmes within the region of Italy, Spain & Portugal.

They lead the organisation in all Customer activities, events, rentals, tours and rider training and other initiatives within the Customer Experience framework.

Promoting positive customer and dealer relationships through effective management of programmes within the local market, the individual will constantly seek to improve the experience for both Core and Outreach customer in Italy, Spain & Portugal region.

**Responsibilities**:

- Plans and executes long term strategies for the development of customer experience programs for core and outreach customers.

- Develops training programmes and materials for Dealers in connection with customer experience programmes.

- Negotiates contracts with Dealers, Vendors and Suppliers to meet the requirements of all aspects of customer events and programmes.

- Develops member benefits, systems and programmes to deliver year on year growth of repeat members.

- Responsible for all member communication in market including local customer group magazine content.

- Works with the local marketing team to deliver marketing for related promotions and support for customer experience events.

- Oversees and supports budget responsibility for customer experience programmes.

**Education Requirements**:

Bachelor's Degree Required

**Education Specifications**:

N/A

**Experience Requirements**:

**Required

- Typically requires a minimum of 8 years of related experience.

- Excellent presentation and communication skills in dealing with influential individuals.

- Ability to communicate fluently in English and local language.

- Proficient in Microsoft Excel, Word and Outlook.

**Preferred

- A full motorcycle licence.

- Experience of working with external agencies

- Ability to communicate fluently in Spanish.

- Other in region languages would be an advantage.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds.

We believe in fairness and providing a level playing field for all.

We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more.

We welcome everybody to join our family and be united no matter who you are or where you come from.

Learn more about Harley-Davidson (here).

**Hiring Manager: Giacomo Marzoli

**Travel Required: More than 75%

**Location: MILAN

**Job Expires**:

**Direct Reports: No

**Company: Harley-Davidson Motor Company

**Auto Req ID:15250

**Visa Sponsorship: This position is not eligible for visa sponsorship

**Relocation: This position is not eligible for relocation assistance