Lead Host/Hostess Needed Lazio

Lead Host/Hostess Needed
Roma
Lazio, Lazio

The role…



At Soho House, the Lead Host/Hostess is responsible for welcoming, directing or signing in all members and guests to the property. You will wear many hats and oversee the diverse portfolio of your local properties; reception desk and handle basic computer duties, host in the Restaurant and Rooftop, as well as performing Guest List responsibilities.



A successful and experienced Lead Host/Hostess, may also be responsible for training other members of the reception team and may be responsible for Maitre'd duties. We hope that you're a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!



Main Duties



- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner

- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries

- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing

- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet

- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)

- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set

- Assist guests by checking/ retrieving their coats and/or items they left with the bell person

- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess

Influence a fun and positive atmosphere by being approachable and professional



Required Skills/Qualifications



- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.

- OpenTable, Salesforce and Opera experience is a plus not a must

- Problem solving skills and bring conflict resolution to any anticipated or current matter

- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

- Strong communication skills and ability to understand and follow written and verbal instructions

- Flexible schedule and ability to work nights, weekends and holiday's (as needed)