Leading Waiter
Job Title: Leading waiterLivello: operaioJob OverviewAs aLeading waiterin a luxurytrain cruise, you play a crucial role in providing an exceptional dining experience for our guests. Your primary responsibility is to ensure that guests receive outstanding service and have a memorable culinary experience. You will be responsible for taking orders, serving food and beverages, and attending to guests' needs in a professional and kind manner. Key ResponsibilitiesGuest Service• Warmly greet guestsand lead them to their tables. • Provide detailed information about menu items, specials, and beverage options. • Take accurate and detailed orders, ensuring any special dietary requirements, allergies, andpreferences are noted. • Anticipate guests' needs and provide prompt and accurate service throughout the dining experience. Food and Beverage Knowledge• Possess in-depth knowledge of the menu, including ingredients, preparation methods, and pairing suggestions. • Stay informed about daily specials and changes to the menu. • Provide recommendations to guests based on their preferences, allergies, and dietary restrictions. Order Management:• Transmit orders accurately to the kitchen and ensure timely delivery of food to the guests. • Collaborate with kitchen staff to ensure special requests or modifications to orders are accommodated. • Monitor and manage the timing of courses to ensure a seamless dining experience. • Promote additional menu items, specials, and beverages to enhance the overall dining experience and contribute to revenue goals. Table Maintenance:• Ensure tables are set impeccably and maintain a clean and organized dining area. • Attend to table needs, including refilling water glasses, clearing empty dishes, and resetting tables for the next guests. Team Collaboration:• Collaborate with kitchen and bar staff to maintain effective communication and teamwork. • Assist colleagues during peak times or special events to ensure smooth operations. Professionalism and Presentation:• Maintain a well-groomed and professional appearance at all times. • Uphold the hotel's standards of service and contribute to a positive and welcoming atmosphere.
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