Leading Waiter
Job Title: Leading waiter Livello: operaio Job Overview As aLeading waiterin a luxurytrain cruise, you play a crucial role in providing an exceptional dining experience for our guests.
Your primary responsibility is to ensure that guests receive outstanding service and have a memorable culinary experience.
You will be responsible for taking orders, serving food and beverages, and attending to guests' needs in a professional and kind manner.
Key Responsibilities Guest Service • Warmly greet guestsand lead them to their tables.
• Provide detailed information about menu items, specials, and beverage options.
• Take accurate and detailed orders, ensuring any special dietary requirements, allergies, andpreferences are noted.
• Anticipate guests' needs and provide prompt and accurate service throughout the dining experience.
Food and Beverage Knowledge • Possess in-depth knowledge of the menu, including ingredients, preparation methods, and pairing suggestions.
• Stay informed about daily specials and changes to the menu.
• Provide recommendations to guests based on their preferences, allergies, and dietary restrictions.
Order Management: • Transmit orders accurately to the kitchen and ensure timely delivery of food to the guests.
• Collaborate with kitchen staff to ensure special requests or modifications to orders are accommodated.
• Monitor and manage the timing of courses to ensure a seamless dining experience.
• Promote additional menu items, specials, and beverages to enhance the overall dining experience and contribute to revenue goals.
Table Maintenance: • Ensure tables are set impeccably and maintain a clean and organized dining area.
• Attend to table needs, including refilling water glasses, clearing empty dishes, and resetting tables for the next guests.
Team Collaboration: • Collaborate with kitchen and bar staff to maintain effective communication and teamwork.
• Assist colleagues during peak times or special events to ensure smooth operations.
Professionalism and Presentation: • Maintain a well-groomed and professional appearance at all times.
• Uphold the hotel's standards of service and contribute to a positive and welcoming atmosphere.
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