Level 2 It Support (Part Time) Milano

Level 2 It Support (Part Time)
Milano
Lombardia, Milano

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!Please note that this is a part time position, 2 full days per week!

16 hours total. !!

!Job Title:Level 2 Field Support – Deskside Technician Duration:Initial 12 month contract Work hours:2 full days per week (any two days) Setup:Partita Iva or Limited Company Location:Milan (Onsite)Overview: We are seeking a skilledDeskside Technicianto provideLevel 2 IT supportto end users, ensuring seamless operation of hardware, software, and network systems.

The role involves troubleshooting, hardware installations, and supporting enterprise IT environments in accordance withSLA-driven support processes. Key Responsibilities: End-user IT support, troubleshooting hardware/software issues acrossWindows 7/10 and MS Office 365 environments.

Installation, movement, and decommissioning ofPCs, laptops, printers, and AV systems.

Diagnosing and resolvingnetwork connectivity issues (LAN, Wireless, VPN).

ManagingActive Directory (AD) and Exchangeadministration tasks.

Deploying software updates and patches viaMicrosoft SCCM.

SupportingiPads, iPhones, and Android devices.

Assisting withsmall-scale IT projects, including new hardware/software deployments.

Configuring and troubleshootingCisco desk phone systems.

Rack and stack hardware installation indata centres and comms rooms, including cabling and console access. Required Skills & Qualifications: Degree orcertifications in IT, electronics, or telecommunications.

Expertise inWindows OS (7/10), Microsoft Office 365, and remote administration tools.

Strong diagnostic skills forPCs, laptops, printers, and multifunction devices.

Experience withServiceNow (SNOW) and ITIL methodologies(preferred).

Knowledge ofnetworking fundamentals (LAN, VPN, wireless troubleshooting).

Competence in handlingAV systemsandprinter configurations.

Fluent inItalian and English. Soft Skills: Strongproblem-solvingandcommunication skills.

Ability to work under pressure in afast-paced IT support environment.

A proactive, customer-focused mindset. This role offers a great opportunity to work hands-on withenterprise IT infrastructure, contributing to IT service excellence in a dynamic workplace.