Level 3 Technical Support Specialist Cinisello Balsamo

Level 3 Technical Support Specialist
Cinisello Balsamo
Lombardia, Cinisello Balsamo

Job Details

**What you will do

**How you will do it

- Frequent interfacing with project management, engineering, and service

- Manage escalated problem accounts through to resolution

- Work with engineering team testing hardware, firmware, and software solutions

- Generate technical bulletins and technical tips for distribution

- Generate detailed trip reports and product test reports

- Review technical documentation for accuracy and clarity

- Track and record support metrics as defined by management

- Travel both domestic and international may be required.

**What we look for

**Required

- Knowledge of Radio Frequency Identification (RFID)

- Working knowledge of RF

- Knowledge of AM technologies

- High level understanding of electronics

- Working knowledge of networks

- Experience with setup, configuration, and troubleshooting of IT related hardware (routers, switches, servers)

- Excellent troubleshooting and problem-solving skills

- Excellent verbal and written communication skills

- Fluent in English; both written and verbal

- Excellent interpersonal skills

- Excellent organizational skills

- Self-motivated, able to work alone or in a collaborative team environment

**Preferred

- University degree with 5+ years' work-related experience.

- Network certifications a plus

**Location**: Milan, Italy

**Our benefits

Imagine a career that perpetually stretches your capabilities.

From managing many of the world's most iconic buildings to making products that help save lives, the breadth of our opportunities empowers you to chart your own path.

We are a truly global company that embraces diversity, rewards hard work and inspires people to reach for more.

In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are.

As part of our team, you'll have the opportunity to make an impact that people can feel.

The world is waiting for you and so are we.

**Who we are

Johnson Controls is a global diversified technology and multi-industrial leader, serving a wide range of customers in more than 150 countries.

Our 120, 000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.

Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.

We are committed to helping our customers win and creating greater value for all of our stakeholders, through strategic focus on our buildings and energy growth platforms.