Linux Support Engineer
We're looking for a Linux Support Engineer who will join our Hotline Support Team (Level 2 support).
As a Level 2 Technical Support Engineer, you will assist in resolving all issues and perform regular troubleshooting on the Eidosmedia Products stack; you will ensure the smooth running of day-to-day objectives, delivering excellent customer service and first-class technical support for our customers.
Company Profile Eidosmedia is the world leader in content management and digital publishing solutions in the media and financial services sector.
Our software covers the entire lifecycle of content, from authoring, management, workflow, design, to sharing, publishing, and delivery, with open technologies and modern frameworks.
What we offer Continuous Learning: We encourage and support continuing education, offer training to enhance job and management-related skills, and provide a working environment where learning and development take place to help all employees in their job paths.
Work-Life Balance: At Eidosmedia, we have a long history of success with the hybrid work model that existed in our company from before the global pandemic.
We consider personal and family situations of our employees, and though your presence in our offices will be required some of the time, it is extremely flexible.
International context: We are a global reality, and you will deal with people all over the world with subsidiaries in France, Germany, the USA, UK, Australia, and a growing tech-center in Portugal.
Enthusiasm: We love what we do, and we love doing it well.
Our enthusiasm drives us to take pride and pleasure in the routine delivery of excellence.
People-Centric Culture: Our people are our most valuable resource.
We aim to create an environment where everyone can reach their full potential.
What you will do You will be serving as the first point of contact for customers seeking technical assistance over the phone or email, providing first-level contact and conveying resolutions to their issues.
You will also be responsible for performing remote troubleshooting through diagnostic techniques and investigating user problems (systems, hardware, or software), identifying their source, determining possible solutions in cooperation with support teams, and advising users on appropriate action.
Personal Profile Computer Engineering, Computer Science degree, or IT High School diploma Good knowledge of Linux Server Good knowledge of Web and Application Server (Tomcat, Nginx, Apache) Basic knowledge of framework HA (Veritas/Monit/RHCS) Ability to troubleshoot and diagnose problems and to analyze logs Good knowledge of scripting (Bash or Python on a UNIX or Linux platform) Good English skills Teamwork and excellent communication skills More about us Eidosmedia has always been an international company composed of people from diverse cultures, countries, religions, and backgrounds.
Diversity is one of our strengths, and colleagues are treated equally irrespective of race, religion, age, gender, or sexual orientation - everybody's contribution is valued in an atmosphere of mutual trust and respect.
If you think you have what it takes to succeed in this role, then apply immediately!
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