Local It BOLOGNA

Local It
Bologna
Emilia Romagna, BOLOGNA

Mission**:

**IT Service

- Supports users of personal computers and of industrial IT equipment

- Represents the first level of support for IT-related issues on hardware and software in use on the site (ex: Windows operational system, Microsoft Office, mobile and printers)

- Ensures respect of IT policies on configuration, access and security defined with HQ guidelines

**IT Operations

- Performs the setup on new hardware (PCs, servers, network, printers) and regularly updates the existing one, both in IT and OT areas

- Manages and support the Global IT Service team or external Vendors on critical incident and problem escalations

- Manages local suppliers (where applicable) for the purchase of hardware, software and maintenance agreement

**IT Evolution & Improvement

- Contributes in identifying opportunities for improvement on local processes, leveraging his knowledge of local specific needs and challenges that can be effectively supported by Digital initiatives

- Identify new technologies that can be beneficial for the company and propose internal processes improvement.

**MISSION

Provides direct support to Company users on issues occurring on their assigned devices (e. g. workstations / laptops / mobile devices) as well as on locally deployed servers or infrastructure components supporting shop floor operations. Responsibles for activating either higher support levels within the IT Service organization or external vendors, and effectively coordinate with them in order to timely address problems which require specific expertise.

**Main Responsibilities**:

**IT Service

- Supports users of personal computers and of industrial IT equipment

- Represents the first level of support for IT-related issues on hardware and software in use on the site (ex: Windows operational system, Microsoft Office, mobile and printers)

- Ensures respect of IT policies on configuration, access and security defined with HQ guidelines

**IT Operations

- Performs the setup on new hardware (PCs, servers, network, printers) and regularly updates the existing one, both in IT and OT areas

- Manages and support the Global IT Service team or external Vendors on critical incident and problem escalations

- Manages local suppliers (where applicable) for the purchase of hardware, software and maintenance agreement

**IT Evolution & Improvement

- Contributes in identifying opportunities for improvement on local processes, leveraging his knowledge of local specific needs and challenges that can be effectively supported by Digital initiatives

- Identify new technologies that can be beneficial for the company and propose internal processes improvement.

**MISSION

Provides direct support to Company users on issues occurring on their assigned devices (e. g. workstations / laptops / mobile devices) as well as on locally deployed servers or infrastructure components supporting shop floor operations. Responsibles for activating either higher support levels within the IT Service organization or external vendors, and effectively coordinate with them in order to timely address problems which require specific expertise.