Local It Technician Valsamoggia

Local It Technician
Valsamoggia
Emilia Romagna, Valsamoggia

Local IT Technician - Crespellano

**Responsibilities

ITSMS Tool Set (Ticket Management Software)

Correctly track incidents and calls timely and accurately

Respond to computer related service and trouble calls

Ability to resolve Windows 10 and MAC OS Operating System Errors

Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects

Understanding of Antivirus Protection Software, and VPN Solutions

(Desktops/Laptops) - Hardware and Software Troubleshooting

Some hardware support experience required e. g.

installing memory/hard drives

Diagnose printer and other peripheral device failures and implement solutions

Provide installation and upgrade services of supported hardware and software

Basic Network troubleshooting skills and knowledge

Experienced with Apple Products (MacOS/IpadOS/IOS)

Experience with Mobile Device Support (IOS/Android)

Move workstations and peripherals, as required

Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)

Proficient with 'Remote Worker' technology, accessibility troubleshooting sk

**Skills and Experience

2 Years' experience in an IT-Support Role

ITIL certified

Proficient in Microsoft Office 2016/2019/Office365 Suite

Proficient in collaboration Tools Teams/Skype/Zoom

Ability to communicate technical information to non-technical audiences

Strong sense of customer service, good organizational skills

Excellent verbal and written communication skills in English and Italian

Ability to multitask, team focused

**Job Types**: Full-time, Permanent

Work Location: In person