Logistic Customer Service Specialist (Sales Coordinator Emea ) Bardi

Logistic Customer Service Specialist (Sales Coordinator Emea )
Bardi
Emilia Romagna, Bardi

Logistic Customer Service Specialist (Sales Coordinator EMEA) Full-time Legal Entity: Continental Coated Systems Italy S. p. A. (2200) Working Time: Full Time Job Flexibility: Hybrid Job Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods.

Founded in 1871, the technology company provides safe, efficient, intelligent, and affordable solutions for vehicles, machinery, traffic, and transport.

Continental generated sales of €39. 4 billion in 2022 and currently employs around 200, 000 people in 57 countries and markets.

The ContiTech Group Division develops and manufactures environmentally friendly and intelligent products and systems for the automotive industry, railway technology, mining, agriculture, and other key industries.

Guided by the vision of 'smart and sustainable solutions beyond rubber', the division uses its many years of industry and materials knowledge to achieve a new level of efficiency by combining different materials with electronic components and individual components.

Job Position: The logistic sales coordinator is a bridge between the company and the forwarders and will support the sales area manager in day-to-day activities to ensure correct ordering and customer satisfaction while responding to customer inquiries.

Responsibilities: Manage day-to-day activities to provide shipment planning and transport analysis to the sales coordination team.

Customer & Sales Acquisition: Customer order review (commercial, technical, financial review), contract review Support receiving necessary documentation and approvals from customers, maintain accurate account information Process all product/trade sale orders Communicate with Supply Chain Management (Customer Logistic and/or Production Logistic) Customer Relationship & Satisfaction: Communicate with customers and forwarders via email/phone on inquiries, orders, product quality, delivery, availability of product, pricing, and any other questions that may arise Respond promptly to customer inquiries Direct requests and unresolved issues to the designated resource/s Responsible for escalating issues including disputes, quality problems, cost issues, or problems respecting time (duty to inform) Communicate with customers & prospects, prepare offers in coordination with list pricing or coordination with Sales, receive orders, and ensure availability, order processing, and delivery to the customer.

Requirements: Proficient in MS Office Experience with SAP Ability to interact with Direct Customers, Distributors, Sales and Technical Team, Operations Manager, and Product Manager.

The responsibility of the territory is EMEA.

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