Logistic Service Coordinator - Ocean Export Milano

Logistic Service Coordinator - Ocean Export
Milano
Lombardia, Milano

Logistic Service Coordinator - Ocean Export Department

Our client, a Global leader and one of major player in transport management worldwide, is looking for a Logistics Service Coordinator to empower the Ocean export department.

The society offers excellent services with innovative and technological solutions that eliminate complexities.

They are supported by a dedicated innovation center, they design, build and distribute cutting-edge digital solutions to analyze and manage the challenges of today's supply chains

Main tasks:

- Coordination and execution of customer orders in accordance with their requirements and/or procedures based on the organization's Ethics.

- Contact with the dedicated customer for instructions / reminder.

- Processing of agent and early warning messages(network contact).

- Communicate information to customers and partners in parallel.

- Handling of anomalies / disputes.

- Proposal for corrective and preventive measures.

- Contact with the warehouse and other subcontractors.

- Duty to inform and advise the customer on the formalities of international movement of goods.

- Duty to communicate the information of the files in charge to his hierarchical manager.

- Monitoring the quality of service center services.

- Create SOP's when require to support the offshoring process.

- Trouble shooting to proactively find suitable solutions in time and manner to the customer.

Qualifications and experiences:

- 1-3 years of experience of logistics and forwarding operations/regulations and documentation or Degree in Logistics.

- Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.

- Advance Excel knowledge.

- Good communication skills in English oral and written (B2 level minimum).