Logistics And Demand Planner
Job Description
We are looking for a new colleague who is responsible for the customer service and demand planning of our Sales Office Italia. Your main tasks will include:
Demand Planning and Logistics:
Updating of forecast planning, in collaboration with sales and alignment with HQ Belgium
Placing production orders and managing stock levels
Maintenance of customer master data/hierarchies, prices, and conditions in SAP
Tracking and communicating order status to Sales and/or Account Team
Arranging delivery & transport for different product groups – both inbound and outbound
Keeping contact with the warehouses to prevent and solve any possible shipment issues
Customer Service:
Booking and processing of incoming orders, issue of invoices & order confirmations
Setting up new customers in SAP
Independent maintenance, accounting, and documentation of condition agreements
Providing the appropriate product & pricing information to the sales team
Credit control: monitor and chase outstanding payments; weekly telephone follow-up of payments
Gathering of all relevant information, issuing of shipping documents, and subsequent sharing with Customers and Partners involved
The job requires:
Bachelor level education in an economical direction
Excellent computer skills (EXCEL) and good product knowledge
Knowledge of SAP and the way to work in retail is highly recommended
Punctual, conscientious, attention to detail & assertive
TOP values – Team-work, Open dialogue, Passion
Multitask handling, good organization & coordination skills, strong communicator
PC literate (MS Office, Excel, PowerPoint)
SAP knowledge recommended
5 years work experience in a supply chain or customer service role recommended
SAP experience recommended as this forms the main system for the customer service role
Language: Italian and English
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