Logistics Back Office Specialist Milano

Logistics Back Office Specialist
Milano
Lombardia, Milano

We are seeking a talented and motivated professional to join our Logistics team as Back-office Specialist, being responsible for multichannel Post-Order support activities across different areas (shipping, customs, warehouse, . . . ).

**What you'll do**:

- Manage back office and multichannel customer support activities (e. g.

refunds, security check, claims including defective returns management, custom clearances, etc.

).

- Be in contact with internal Customer Service Team, warehouses, couriers, brands, B2B direct sales channels and other suppliers.

- Support in the management of logistic flows of goods and order information.

- Identify new policies and processes to promote continuous improvement (effectiveness and efficiency).

- Provide up-to-date inputs to assist the team with reporting and KPIs monitoring activities.

**What we're looking for**:

- 1-2 years of experience in the same or similar role.

- Excellent written and verbal communication skills in Italian and English.

- Team-player mentality and ability to work effectively across multiple functions.

- Strong organization, time management and follow-up skills.

- Strong analytical skills and problem solving capabilities.

- Strong working knowledge of Excel.

**What we offer**:

- Competitive compensation package based on your skills and experience.

- Discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers.

- Flexible Working, Goals Guide us!

- Learning Development Programs.

- Be part of the young (31 on avg. )

and international (30+ nationalities) _#TLGpeople_ group and work in a dynamic and fast-moving environment.

We hire for potential, and we reward based on impact.

We think big, move fast, and never stop learning.

In our dynamic, fast-moving environment, opportunities for growth are limitless.