Managed Services Consultant Milano

Managed Services Consultant
Milano
Lombardia, Milano

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Learn more about our culture and how we make our employees happier through

The Sprinklr Way

Job Description**:

At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels.

We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale.

Most exciting, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike, P&G, Shell, Samsung, and Visa.

At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building it is core to who we are as a company.

What Are Your Responsibilities

Discover and realize ongoing success criteria for Sprinklr clients with the following:

- Manage and optimize configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform

- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled

- Maintain platform relevancy according to changes business needs

- Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality

- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements

- Ensure that every client derives the most value possible from the Sprinklr platform

- Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts

- Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Who You Are & What Makes You Qualified

- Experience in enterprise software deployment management and/or implementation

- Excellent written and verbal communication skills

- Fluency in Italian and English, written and spoken

- Strong technical background with advanced computer skills

- Ability to work independently and as a member of a team

- Demonstrate experience and a passion for the social media technology universe

- Extremely strong communication and presentation skills

- Ability to work effectively under tight deadlines and juggle several assignments simultaneously

- Fluency in social media platforms and direct experience in working with or for social media management software is preferred

- Passion for solving client challenges and commitment to client delight

- Planning, executing, and reporting on paid social campaigns across multiple channels (Facebook, Twitter, Snap, Pinterest)

- Third party social/advertising technology and third party tracking partners (ie.

Kenshoo, Marin, 4C, Adaptly, BrandNetworks / DCM, Google Analytics, IAS, Moat, Milward Brown, Nielsen)

Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter.

At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care.

For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.

Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation.

Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world.

At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing.

We empower each Sprinklrite in the journey toward achieving their personal and professional best.

For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace.

We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belon