Manager Client Services Milano

Manager Client Services
Milano
Lombardia, Milano

Our Mission

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

Our aspiration is to move money and information in a way that moves the world.

Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv.

It's these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client's and one another other.

**Role Introduction

- Fiserv's Client Services team are our large Financial Services clients' key interface into Fiserv.

- Our purpose is delight our clients by supporting the services we provide to millions of their customers.

Our clients range from UK high street banks, to international financial organisations

- Fiserv's Client Services Managers are responsible for delivering brilliant services for their allocated clients

- This role involves building strong and meaningful relationships with our key client contacts

- In this role you will lead a small team of Client Services Executives and join an experienced team that comprises of six other Client Services Managers

- Your month will range from meeting with your clients to deliver service reviews, to working on new ways to improve the services we deliver to our clients

**What you will do

- List key duties include:

- Running daily / weekly / monthly meetings with your clients

- Updating and representing your clients when incidents occur

- Fulfilling client requests

- Being your clients' SME

- Leading, coaching and developing your Client Services Executives

- Increasing your clients' 'Likelihood To Recommend' scores through delivering exceptional service and strategies

- Your will collaborate with:

- Your clients

- Client Development Teams

- Technical teams

- Infrastructure teams

- Operations

**What we're looking for

- Strong relationship building skills

- The ability to clearly and concisely communicate

- An individual who is passionate about exceeding client expectations

- A person who is intellectually curious and questioning

- Understanding of Fiserv's products and services

- The ability to build a network of contacts across our, and our clients' organisations

- Fluent in English speaking and writing

**Well-being at Fiserv

Our associates are the most important part of our business.

To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates are able to give their best at work every day.

This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being.

**Our People

At Fiserv, our culture starts with our people.

Want to learn what associates from across the company do or what it's like to work at Fiserv?

Get to know us.

**Our commitment to Diversity and Inclusion

Fiserv actively supports and encourages diversity in our workforce.

Fiserv is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability'

Want to find out more?

Click here to learn more about how we cultivate a diverse and respectful workplace.