Manager - Client Strategy - Financial Services Institutions Milano

Manager - Client Strategy - Financial Services Institutions
Milano
Lombardia, Milano

General information Office

Milano



Country

Italy



Date Published

22-Jan-2025



Ref #

1689



Area

Business Development



Type of Presence

Hybrid







Description & Requirements Company Description

JAKALA is a company that works with data, artificial intelligence, and experience development to generate a significant and lasting impact globally.

Present in over 30 cities across 21 countries, our teams combine expertise in strategy, technology, creativity, and operations to offer personalized experiences and transformative solutions to our clients, supported by data and artificial intelligence.

The Jakalers are a diverse group of over 3, 000 people, driven by passion, ambition, and bright ideas.

This unique combination of talents is the distinguishing factor that inspired our purpose: Together to get there.

Creating a better world is our ultimate goal: our ambition is to generate value for all our stakeholders sustainably, with particular attention to ethics, climate, and quality.

In 2021, we chose to become a Benefit Corporation, demonstrating our long-term commitment and willingness to uphold the principles and values that guide our actions every day.

We believe that diversity is the key to our success, and therefore, we are committed to creating an inclusive work environment where everyone feels valued for their uniqueness.

All our job opportunities are open to candidates belonging to protected categories L. 68/99.

Position

To strengthen the Client Strategy team, we are looking for a Manager who wants to contribute concretely to the development and realization of innovative projects for the Financial Services Institutions industry.

You will be involved in developing Strategy & Consulting projects with a real impact on clients' businesses within a hybrid and multidisciplinary work team, actively contributing to the growth of the FSI team.

Specifically, you will be responsible for:

Ensuring the commercial development of JAKALA with Clients and Prospects in the assigned portfolio; Developing ongoing and long-term relationships with clients focused on understanding client satisfaction and identifying future opportunities; Being a trusted point of reference for the client, guiding them through various phases and processes, ensuring constant understanding of the outputs provided; Participating in the definition, representation, and monitoring of Account Plans encompassing all JAKALA's service lines; Managing the process of building, advancing, and monitoring the sales pipeline and the periodic forecasting process for the assigned portfolio; Preparing quotes and offers ensuring compliance with qualitative and quantitative corporate guidelines and adherence to the internal approval matrix; Identifying staffing needs for ongoing and future projects and contributing to the corporate resource planning process; Contributing to ensuring the correct execution of projects carried out for the assigned clients in terms of adherence to timelines, costs, and quality of output; Ensuring the definition and compliance of reporting and billing processes for projects towards assigned clients; Establishing a climate of mutual and positive collaboration with the client and team members.

You are the right person if you have: 5-6 years of experience, gained at consulting firms in the Banking sector, with a solid understanding of market dynamics and the needs of FSI clients; Mastery of key themes in Customer Experience, CRM, Customer Engagement, enhancement of remote channels from a commercial perspective, and Customer Analytics; Previous experience in roles with responsibilities in sales and project management in the areas mentioned above; Strong commercial acumen and the ability to become a trusted advisor to clients and internal stakeholders; Excellent knowledge of the English language; Excellent communication skills and a strong customer orientation to successfully interact with internal and external stakeholders.

Additional qualifications: Knowledge of major technological solutions related to the MarTech field (e. g. , Salesforce, Microsoft, Adobe); Problem-solving skills and a goal-oriented work approach; Knowledge of a second language (preferably Spanish and/or French).

What we offer: A stimulating and dynamic work environment, with opportunities for professional growth and personalized career paths; High autonomy and responsibility on projects, direct relationship with JAKALA's Top management and C-Level clients; Development of Strategy, Analytics, Engagement, Technology, and Digital skills; Hybrid working mode.

If you invest time in our Recruiting process, you will have our full commitment.

And more.

Your application will be handled by a Recruiter from our Talent Acquisition Team, who will review your CV and the information provided.

Your dedicated Recruiter will then contact you to share our feedback, regardless of the outcome.

You will receive suggestions for optimizing your CV, insights to strengthen your career path, and insights into the competitive arena you are in.

No AI: we do it by hand, with heart, for you.

Every hour you wish to invest in getting to know JAKALA will be returned to you to know you better: thanks to the "Your Time Back" initiative and our strategic partnership with Unobravo, you are entitled to an empowerment path of sessions equivalent to the number of interviews you have undergone, which you can spend as you wish.

We know that job searching can be challenging: together with Unobravo, we want to be there for you, even if we don't know each other yet.







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