Manager - Customer Interaction Suite Milano

Manager - Customer Interaction Suite
Milano
Lombardia, Milano

The Solutions Engineering team plays a critical role in driving business and revenue growth by working alongside our Sales organization to position Kaleyra-s products to address our customers' needs.

In this role, you-ll combine your exceptional communication skills, technical aptitude and creative thinking to develop value propositions for our products and implement targeted pre-sales presentations to our customers.

Working directly with our Sales, Account Management and Product teams, you-ll create and present demos of Kaleyra-s latest products to showcase how these solutions can meet client needs.

You will also be responsible for driving responses to ITTs/RFIs/RFPs, as well as the delivery of unsolicited proposals.

**Responsibilities**:

- Proactively and effectively identify customer needs, understand business issues and drivers behind specific requests.

- Build & deliver custom presentations & demonstrations to customers and prospects by matching specific client business requirements into effective technical solutions.

- Design technical solutions, which include creating prototypes and proofs of concept.

- Assist sales team with RFI and RFP responses.

- Present prototypes, demos and proofs of concept to a wide variety of audiences, which may include C-level executives, marketing professionals and engineers.

- Share customer feedback with Product Management, Marketing & Management teams.

- Lead discovery discussions with customers and internal technical resources and be able to convert learnings into a statement of work.

**Requirements**:

- At least 5 years of technical sales or field sales experience (sales engineering or professional consulting experience is preferred).

- Strong technical background in Mobile technologies such as SMS, OTT Messaging including WhatsApp for Business, Push Messages, IP Messaging.

- Technical background in Web technologies such as HTTP, SOAP, REST, HTML, XML, CRM.

- Proven ability to adapt your presentations to the technical level of the audience, and comfort with presenting technical materials to large groups.

- Working knowledge of relational database administration (Oracle preferred) is desirable.

- Proficient coding skills in languages such as HTML, XHTML, WML, Javascript and Python is desirable.

- Fluency in both English and Italian is a must, with Spanish also desirable.

- Some travel may be required.