Manager Cx/Ux Research Milano

Manager Cx/Ux Research
Milano
Lombardia, Milano

If making a difference matters to you, then you matter to us. About the JobWolters Kluwer is a global leader in professional information services.

Professionals in the areas of Legal, Tax, Health, Finance and Compliance sectors rely on Wolters Kluwer's market leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

Wolters Kluwer combines deep domain knowledge with specialized technology.

Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. About the teamThe Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer businesses units around the globe.

Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right.

DXG's wide and growing array of solutions and services support business units in building and expanding their online product portfolios. Job DescriptionThe Manager UX Research, Legal and Regulatory, reporting to the Director of UX/CX Research, will be responsible for managing a highly talented team of User Researchers supporting the Global Legal and Regulatory business of Wolters Kluwer. ResponsibilitiesLeadership and Team ManagementManage and mentor a global team of user researchers, providing guidance, coaching, and professional development opportunities. Foster a collaborative team culture that promotes knowledge sharing, innovation, and continuous improvement across different time zones and regions. Set clear goals and expectations for team members, aligning their work with the company's strategic priorities. Oversee the recruitment and onboarding of new research talent, ensuring diversity and a range of expertise in the team. Research strategy and Execution:Collaborating with Leaders in Product Management, UX Design, and Engineering, define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals. Partner with Divisional Directors to drive Research and product strategy from a user driven perspective. Develop and drive standardized research methodologies and best practices that can be adapted from global strategies to local country-specific needs. Work with staff to synthesize trends across research initiatives, identifying cross-market themes and actionable insights. Stay at the forefront of AI technology research methodologies, integrating new tools and approaches into the research process. Lead efforts to analyze quantitative and qualitative data, translating complex data sets into clear, actionable insights that inform product strategy. Disseminate research findings and trends to relevant stakeholders, including product managers, designers, engineers, and leadership, ensuring insights are translated into user-centered product decisions. Collaborate with cross-functional teams to align research priorities with product roadmaps, ensuring a consistent user experience across markets. Present research insights and strategic recommendations to senior leadership, making a compelling case for user-driven decisions in product development. Advocate for the value of user research across the organization, helping stakeholders understand the role of user research in creating successful AI-enabled products. Industry awareness:Staying up to date with the latest trends, technologies, and best practices in user experience research.

Provide thought leadership and guidance on emerging UX trends and innovations. Keep up to date with the latest UX practices, innovations and tools. Actively explore AI trends with regard to both software products as well as research processes. Share experiences and learning with others on the team. RequirementsAt least 7 years of experience. Significant experience working with senior clients, stakeholders, and developers. Experience in affecting large culture change that drives business performance. Exceptional communication and presentation skills. Experience working in a Lean/Agile development environment. Excellent time and project management skills. Some experience in the legal and regulatory industry a plus. Be the DifferenceIf making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance.

Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Equal Opportunity EmployerWolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

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