Manager Supply Chain Bardi

Manager Supply Chain
Bardi
Emilia Romagna, Bardi

To lead the Inbound Logistics/ Supply Chain function, providing high quality end to end inbound operations and customer services to meet the needs of the Merchandising / Commerce functions and in support of third-party vendors and Operations.

Acts as the 'champion' of the Merchandising / Commerce functions, ensures a deep knowledge and understanding of the needs of the Buying, Planning, Programming and Digital teams, collaborating with multiple stakeholders (Operations / Vendor base / third party service providers ) to proactively provide friction less problem solving solutions that will facilitate business growth.

Responsible for leading the team that manages the inbound process from PO creation through to ensuring that all inventory is delivered to the right location and is available to sell to meet Merchandising / Planning and programming needs (ATS) and at the lowest available cost per unit.

For all Inbound Services, to be the 'Customer Relationship Manager' and senior business partner to the Directors of the Merchandising, Commerce and Operations teams, responsible for continuously improving the internal customer experience, ensuring that the end to end customer journey is continuously reviewed to drive improvements to all touch points.

- Monitor and control budget - Keeping abreast of regulatory compliance - Ensuring all KPI / SL are reported on and communicated to the business

**Customer Relationship Management

- To cultivate and proactively manage 'service focused' relationships with the key Merchandising stakeholders on behalf of the Operations function for all Inbound Services.

- To be integrated into the Merchandising function senior leadership team, putting in place robust mechanisms in order to understand & influence current and future strategies, opportunities and requirements and provide key "inbound services" capabilities to support business growth.

- To implement and continuously develop a robust 'Client Relationship' plan - designed to create an environment of shared confidence, high trust and collaboration between the key stakeholders and the Inbound Services function aligned to the key business strategies.

- To define and implement key performance & service metrics - ensuring key stakeholders are provided with full visibility of the quality of service provided by the Inbound Services function (including 3rd party service providers).

- To build strong operational relationships with our vendor base, providing proactive education and support, to manage vendors performance (with support from Vendor Compliance team) and to find solutions to minimize any disruption to the inbound 'supply chain' of inventory that would negatively impact scheduled live and non-live sales platforms.

- To provide dedicated 'inbound' support to each of the key stakeholders, ensuring that across all levels of the function that high levels of customer service are provided built on strong relationships.

**Operational Management**:

- To lead Inbound logistics / SC teams that are responsible for creating and tracking all Merchandising PO's (international & domestic) into the business ensuring that inventory arrives on time / in full to meet 'available to sell' requirements (ATS) for each sales platform.

- To provide inbound service support that is tailored to meet the needs of each of the key business key stakeholders eg Merchandising / Planning categories of Beauty, Home and Fashion or or operations / Fulfillment

- Using a deep understanding of Merchandising current and future business growth strategies and plans, partner with the COE for Inbound Transportation to identify opportunities to provide streamlined and alternative transport solutions.

- To support QVC international activities, collaborate across markets within IBL/SC, sharing best practice and taking advantage of partnership opportunities where practicable.

- To support Reverse logistics in managing the "Non Customer Order" shipments within the Expeditor function

- To Ensure the local customs compliance processes and to support the development and delivery of European / Global customs compliance strategies in conjunction with European Customs Lead

**Leadership

- Ensure that each level of the organization has a clear and consistent understanding of their role, performance / service expectations and standards and that effective coaching, mentoring and performance management is in place to support positive development of all team members.

- Ensure proactive programs and initiatives are in place to create & develop a strong culture of engagement across the organization with emphasis on creating empowered teams.

- Via a culture of continuous improvement, ensure all team members have a strong understanding of the ethos and tools available to identify and implement positive incremental changes to operating procedures to drive overall performance.

To recruit, develop, motivate and coach Supply Chain team employees in ord