Managing Consultant Milano

Managing Consultant
Milano
Lombardia, Milano

Job Description

- Summary- The retail transformation team are industry strategic thought leaders that help retailers solve business problems by envisioning, differentiating, and optimizing customer and operational experiences. - The Managing Business Consultant is an expert in customer experience design, design thinking, and digital transformation who will initiate and lead business engagements. Role & Responsibilities-

Serve as a trusted advisor to NCR clients with a focus on experience-led digital transformation.

-Plan, organize and execute Strategic transformation engagements ensuring that a quality, integrated solution is delivered in a timely manner, at budget, and to our client's satisfaction

-Work with Professional Services teams to support the delivery of other technology consulting projects as needed

-Partner with sales and product experts to guide and develop business

-Develop thought leadership in the Strategic customer experience domain and create tailored market relevant Strategic offerings and propositions for clients

-Use insights to lead client discussions and help shape their Strategic agenda

-Establish cross-functional relationships both within NCR and with clients to be viewed as a "go to" on the topic of retail trends, transformation, customer experience, and business operations efficiency.

- The person-

A natural team player

-Creative problem-solving ability whilst working in ambiguous situations

-Strong analytical and problem-solving skills

-Persuasive power to communicate with a variety of stakeholders

-Excellent written and oral presentation skills with an inspirational and collaborative style

-Ability to facilitate group workshops and processes

-High degree of personal motivation, ability to self-manage whilst being professional and personable

-Comfortable with and confident to present high level Strategic transformation services and consulting solutions

-Comfortable navigating complex, multi-stakeholder project environments

-Demonstrable wide range of management skills and styles

-Always curious about the future of technology and its impact on various user-experiences

- Experience-

Deep retail industry knowledge / experience

-Demonstrable experience in Strategic consulting activities for complex organizations and delivering large scale projects and programs

-Experienced in design thinking, service design and human centric design

-A degree in business, marketing, communications, computer science, engineering, or a field related to modern business skill sets; MBA or other graduate work ideal.

-Working with cross-functional and cross geography teams

-Working with senior level client stakeholders, handling difficult conversations and resolving issues

-Co-ordinating multi-faceted activities and deadlines, anticipating challenges, difficulties and pressure points

-Evidence of thought leadership and innovative thinking

-Possess strong knowledge & experience in at least 2 of the following areas / capabilities:

- IOT

- Consumer engagement

- Cloud Computing

- Mobile

- E-commerce

- Strategic Strategy and transformation

- Analytics and AI

- Security

- Experience Design