Managing Director - Cross Border Solutions Italy Milano

Managing Director - Cross Border Solutions Italy
Milano
Lombardia, Milano

DHL Cross-Border Solutions is seeking a highly experienced, dynamic, and entrepreneurial **Managing Director **to lead our Sales, Operations, IT, and Customer Service teams in Italy, while closely cooperating with the Finance team.

This is a senior leadership position that offers the opportunity to drive business growth and innovation within the rapidly expanding cross-border eCommerce sector.

DHL Cross-Border Solutions is part of DHL eCommerce, the newest member of the DHL family.

Our mission is to become a European leader in cross-border parcel delivery by developing customized shipping solutions for international eCommerce customers.

As a Managing Director, you will be responsible for driving strategic development, managing daily operations, and leading a diverse team to deliver strong business results while ensuring a high level of employee engagement and operational compliance.

You will shape the future of our Cross-border eCommerce Services in Italy, including logistics solutions, for clients across various industries.

**Key Requirements**:

- **Leadership Experience**:

Minimum 10 years in a senior management or executive role, with proven leadership skills in a cross-functional environment.

- **Entrepreneurial Mindset**:

A visionary leader who can identify future business opportunities and drive innovation.

- **eCommerce & Logistics Expertise**:

Strong knowledge of the eCommerce logistics field and experience in leading multi-disciplinary teams.

- **Commercial Acumen**:

Strong financial and commercial awareness, with the ability to analyze complex issues and make data-driven decisions.

- **Communication Skills**:

Fluent in **Italian** and English, with excellent written and verbal communication skills.

Strong presentation and negotiation capabilities.

- **Stakeholder Management**:

Proven experience in managing relationships with internal and external stakeholders at all levels.

- **Sales & Performance Orientation**:

Experience in sales steering, with a focus on driving performance and achieving business targets.

- **Change Management**:

Ability to manage change and implement improvements across diverse teams and operations.

**Key Responsibilities**:

- **Strategic Leadership**:

Develop and implement business strategies to support the growth of the Cross Border Solutions (CBS) business unit in Italy, aligning with global objectives.

- **Profit Management**:

Oversee financial performance and take responsibility for budgeting, cost control, and revenue generation.

- **Team Leadership**:

Lead a diverse team of 20-30 professionals across Sales, IT, Operations, Customer Service, and Finance.

Recruit, develop, and retain top talent while fostering a culture of collaboration and high performance.

- **Business Development**:

Explore and capitalize on growth opportunities within the Cross-border eCommerce space, driving the development of new solutions and services.

- **Stakeholder Management**:

Build and maintain strong relationships with key internal and external stakeholders, including other DHL divisions, clients, and external partners.

- **Process Optimization**:

Champion continuous improvement initiatives to enhance operational efficiency, customer experience, and service quality.

**Why Join Us?

- Lead a growing and innovative business unit with a focus on cross-border eCommerce and logistics.

- Opportunity to shape the strategic direction and future of DHL Cross-Border Solutions in Italy.

- Be part of a global, diverse organization with strong values and a commitment to excellence.