Marine Service Advisor
Job Description Are you a team player? Do you LOVE the water? Do you want to make a difference with the customers you serve, helping them make memories to last a lifetime with their family? The Boat House of Naples is expanding their service department again and looking for an A-Player Service Advisor to join our team of energetic, fun, customer-focused individuals!
The Boat House Group has multiple accolades, in addition to being a Top 100 dealer in the industry.
The ideal candidate will have the following necessary qualities: Service Writing experienceAttention to detailAbility to listen intently to the customer's needs and interpret a variety of communication stylesDedication to excellent customer serviceGreat phone and follow-up skillsThe candidate who we want to meet will also: Have previous Marine Industry related Service Advisor experience. Understand the ins and outs of working in a service department and the importance of timing when customers are unable to enjoy the water when their boat is inoperable. Consistently show a positive attitude and be a genuine team player. Essential functions for our Service Advisor include: Communicate with customers professionally and courteously. Greet customers promptly and courteously, presenting yourself in a professional manner. Possess working knowledge of marine parts and components and the ability to master dealer management software. Handle telephone inquiries quickly and courteously. Sell service and maintenance to customers in person, by telephone, and electronically. Work with clients to provide appointments that support business needs and customer convenience. Refer to service records and recommend additional necessary service and maintenance as suggested by manufacturer and company procedure. Inspect every boat and motor prior to the start of repair/maintenance work (with the customer when possible) and note repair order accurately. Complete repair/maintenance order paperwork completely and accurately at all times. Secure customer approval prior to starting work, including cost estimate, delivery time, method of payment, any warranty materials, and estimated completion date. File for all warranty pre-authorizations in accordance with manufacturer guidelines. Upon notification that additional work may be needed, contact customers immediately to inform and gain understanding of the additional scope of work. Follow-up with each customer 48 hours after delivery to verify customer satisfaction. Follow Complaint Handling Procedure to support upset customers and reach satisfactory resolutions. Refer potential sales leads to the Sales Department for customer support. Establish and maintain a positive working environment with employees in all departments and vendors. Maintain a courteous and professional working relationship with all members of the organization. Process all paperwork on a timely basis and with accuracy. Follow all safety policies and procedures, keeping work areas clean and organized. Attend all assigned meetings and complete all assigned training. Follow all company policies and procedures. Other duties as assigned.
Candidates must be willing to undergo a drug screen prior to hire. The Boat House is an Equal Opportunity Employer (EOE).
All candidates will be considered without regard to any protected class. The Boat House is a drug-free workplace.
This offer is contingent upon your successful completion of a drug and alcohol pre-employment screen and intention to support a drug and alcohol-free workplace.
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