Market Research Stageur Milano

Market Research Stageur
Milano
Lombardia, Milano

She/he collaborates in the definition and implementation of market research and customer insight analysis.

She/he supports the develop of researches accordingly to bank objectives and manages the market research agencies.

**Key Responsibilities**:

- Manage the selection of target and methodology for market research and Customer Journey tracking

- Work in close contact with the market research agencies in the develop of projects, in all the phases of the process (from setup to presentation of results).

- Monitor the Voice of Customer through the Text Analytics (and manage the update of its platform) in order to collect and share useful insight to improve the Customer Experience

- Manage the reporting of Voice of Customer Dashboard (with data and analysis from different sources)

- Monitor the brand performance (brand awareness, brand image )

- Use data from different sources (ad hoc researches, tracking, scenario, customer journey ) to support the internal stakeholder with specific analysis.

- Share the info (from market researches and Customer Journey KPI) locally and with Head Office.

**Educational Qualifications**:

Degree in Marketing, Business, Statistics, Sociology, Psychology or other similar discipline.

**Technical, Language and other Specialised Skills**:

- English: good knowledge of written and spoken language

- Good knowledge of Microsoft Office Package

- Good analytical skills

- Passion for quantitative data analysis and interest in understanding consumer behaviors.

**Duration**: Stage (6 mesi)

**Location**: Milan, Italy