Market Technical Team - Technical Trainer Lazio

Market Technical Team - Technical Trainer
Roma
Lazio, Lazio

Market Technical Team - Technical trainer**:

**POSITION SNAPSHOT**:

- JobReq ID: 52073- Type of work: Hybrid- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: ROMA, IT**OUR COMPANY**:

Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality", that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play.

Bridgestone also benefits from a significant retail network throughout the region - in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3, 500 outlets across Europe, the Middle East and Africa as well as around 2, 500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.

In line with the "Bridgestone Essence", our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.

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**Job purpose

Market Technical Team BSMEA QM is the Central function of Regional Field Engineering dislocated in EMEA territory.

Our Function is working along four different streams: Product Performance Engineering, Market Intelligence, Technical Training and Sales Support.

Our Mission is to establish trust and loyalty with our customers in order to enhance Product and Service Value proposition, while we are collecting valuable and accurate market insights to enable successful E2E Product Lifecycle.

Within Bridgestone Global Framework to move our company from Tyre Rubber to Sustainable Mobility Solution, Training Development and Delivery is key to Unify and improve competence skill model of Field Engineering Team.

Our ambition is to upgrade product/solution performance monitoring by early detection of market signal and enhance Technical explanation of our value proposition.

**Main Responsibilities**:

- Develop and prepare technical training courses for BS dealers through FE network;

- Provide effective technical training to the Field Engineering, keep them updated about new products/solutions and about all technical issues according to their needs, according to the Central function guideline;

- Be constantly updated on the technical and technological innovations of the new product and solutions to ensure a high level of competence during the delivery of courses;

- Assess the competence level of the Field Engineering Team, in accordance with the quality standards of Claim judgement Certification, promoting a continuous improvement of the respective performances;

- Be part of Global Field Engineering Educational Group

- Promote and evaluate new diagnostic tools to assess product/solutions performance

- Contribute to the diffusion of the use of digital tools (toolbox, MTT. Dashboard, etc) on Product Performance monitoring

- Promote and continuously update the product Warranty procedure.

- Take care of the workshop and classrooms;

- Cooperate with colleagues to facilitate team building;

- Collaborate in the solution of real or potential problems (team working);

- Ability to carry out training as F2F (classroom) or VCT (Web training);

- Manage course participants according to the situations that arise daily during delivery, always ensuring a high quality of the service provided;

- Make any changes to the course agenda, according to the training needs of the course participants and / or the timing available, while ensuring coverage of the topics covered by the course itself;

- Maximize end customer satisfaction with the service provided (course delivery).

**Requirements**:

- Degree in Electronic or Mechanical Engineering (second level);

- Previous experience in the same position (automotive technical branch);

- Knowledge of mechanics;

- Good leadership skills for classroom management, as well as a technical background and an orientation to processes and problem solving;

- Team working attitude and a great interest in th