Marketing & Education Support Specialist Milano

Marketing & Education Support Specialist
Milano
Lombardia, Milano

MAIN PURPOSE OF ROLE_

- Summarize the main purpose of the role. _

Use independent judgment to provide timely and effective administrative support to a sales team, unit, or department.

- MAIN RESPONSIBILITIES_

- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.

- Draft more complex sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.

- Make more complex calculations to accurately compile and report statistics.

- Perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities.

- Answer more complex, difficult, or escalated internal and customer enquires on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.

- Communicate with staff from other areas in the organisation, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.

- Use databases or other computerized systems to maintain up-to-date customer records, to track the status of orders and deliveries, to maintain sales commission and expense records, and to generate sales reports and statistics.